Window Repair Direct Ltd

The service from this company is appalling. I had french doors fitted which had so many issues and required several visits and phone calls later to fix all the issues including removing the whole french door and reinserting them. The owner is very difficult to get hold of and unreliable. I would certainly not recommend this company to anyone.

Sadly I chose the wrong company to change asingle unit of failed glazing .First visit to fit didn't occur , a dubious reason eventually offered . Second planned visit to fit just never happened despite planning for it and waiting in and no phone call explaining any issues why the job couldn't be undertaken.Rang to ask why ...ansaphone.Personally, very poor service, with no justification or communication.

Brilliant service and excellent price. Communication was impeccable and the replacement unit was fitted with no hassle or mess. Highly recommend this company.Since above review they have built a new solid conservatory roof for us, can only say AMAZING. This was not a 'kit' like many sell but a beautiful vaulted roof from timber with rooflights and Tapco tiles with lights too. The lads were perfectionists and worked hard. They included us in decisions along the way too. We even gained a new mains socket too. It was done and finished in just 5 days and they cleaned up better than expected. On to painting and tiling now.........................

Steer clear. The owner of this company and Cheshire Bespoke Conservatories is rude, agressive and has a problem with being told a customer is not happy. I have never encountered such a rude, unresponsive person who is supposed to be the senior figure in a public facing company. We've had the phone put down on us on a number of occasions and every communication (when we finally get to speak) is confrontational, agressive and not in the slightest bit focused on our needs. We've paid our money, had 9 months of heart ache and false promises and still our guarantee (which is not FENSA) is incorrect.

Window Repair Direct visited our property and provided a quotation to repair a number of window hinges and replace the exterior sealant plus end caps on most of our windows and doors. This was accepted and an installation date agreed. However, the date was missed by Window Repair Direct and several calls from Chris (business owner) another person was sent to survey the job.Finally, Chris was the third person to visit our house to assess the job. After the third visit we have not heard anything further from Window Repair Direct; they have ignored multiple phone calls and emails from us. Furthermore, a few weeks after Chris’ visit I received a sales call asking me what I thought of their quotation!Window Repair Direct have been a nightmare to deal with and completely wasted our time. If they did not want to carry out the work that would have been fine but they could at least have had the decency to let us know.Edit: Purchase Order Number 20302

I used this company for a replacement conservatory roof and was very pleased with the service. I decided to use them again for some replacement Windows, I loved the fact there was no pressure sales as with other companies trying to get me to have the whole house re done! Their service is speedy, workmanship perfect and the price is very competitive. I will use them again and would highly recommend, everything from the measuring to the fitting went so smooth. Thank you guys for a brilliant service.

Would highly recommend this company. They have done 3 separate projects for me in the past 12 months. Each time the professionalism, promptness & courtesy of all the team has impressed me. Danny, Chris & Mark deserve a special mention - thank you guys. Many thanks to the whole team.

I used WRD as I had a couple of windows which weren't closing and needed new hinges. As soon as I contacted them they were able to identify the problem after I sent them some pictures, provide a quote and book in the repair very promptly. They also repaired the window very quickly. I was happy with the service and would use them again.

Have used this company twice for a large number of double glazed unit replacements, requiring lead matching. Very reasonable price, accurate measuring & correct units installed. The staff & fitters were polite, friendly and tidy, keeping & attending all appointments in a timely manner. I have recommended to friends & family.

Just had the Conservatory and all of the glazing replaced along with new handles and have to say the service has been outstanding from the very first contact to the final touches.All of the team were outstanding especially the guys who worked on the job each day, they were courteous, polite and efficient even to the point of sweeping up the remaining bits and pieces in the garden.Would (and have) happily recommend them to anyone looking for new windows fitted or having current runs refurbished.