Arnold Lane Service Centre

Great servicesVery friendly teamVery professional expertiseHonest teamI had done job that might cost more than £1k, but they did it in less than fifth of that cost with full car check upThank you for your generosity and professionalism

Very nice people who works in the garage. Fix my car very please. Not to expensive.

Head lamp bulb change.Used this garage a few times for general maintenance. Today I took my mums car for a headlight bulb change, on the phone I was told a price by a lady (£42.90), I dropped the car off and was told by a gentleman £49.90, then realised I was charged wrong and said it’s £32.90 but you don’t have to pay until it’s done, I stupidly agreed!On collection, the lady charged me £76.08 as it wasn’t as simple to change and they had to take the bumper of which they charge more labour for! For an easy change over of a head light bulb this company charged me £76.08 and said there’s a charge of £50.00 for taking the bumper off!Highly disappointed, they quoted a price, changed the price, priced wrong, given another price then charged even more! I won’t be returning and will inform others of my experience. I can see from reviews below that people have had the same experience as me with being charged a lot more than quoted. This is misleading customers and I shall be escalating this matter further.Companies shouldn’t be able to get away this!Update 4/11Spoken with the garage yesterday, although they are trying to justify that their actions are correct/right - They have agreed to refund a total of £30.00 which I am to collect. I’ve accepted the refund and will be collecting today. The total cost for a head light bulb change is now £46.08 - I also got a 2nd opinion from another gasbags and they didn’t have to take off the bumper to change. They did admit that they should have rang me before any extras charges were applied.Still highly disappointed and won’t return.

Great, helpful, staff that get things sorted as soon as possible. Reasonably priced service.

Brilliant place. Was having some issues with clutch judder on my 350Z, which I thought may have been air in the slave/master cylinder. It was quickly found out to be dirt etc in the bell housing, which was blasted out with compressed air. I had the car back in 10 minutes and they didn't even charge me. Very happy and grateful, would recommend to anyone.

Lovely quick service when I had a puncture, kindly popped around to install the new tyre and it was all done in a day. Would recommend!

I booked my car in 2 weeks ago for a service, when I booked this in I asked for a price, I was told the price was £128.95 for my car and if spark plugs were needed this would be extra, (I asked how much and was told they would look when doing the car) I then asked that I be called prior to anything extra being done to my car with a price and was reassured that I would be.I dropped my car off the following week and was called a few hours later to collect. On collection I was told the price was £254 odd. I was pretty shocked and asked why, I was told that 4 spark plugs had been replaced at £18 excluding VAT and also my back windscreen wiper had been replaced as it was split. I was not called prior to this (as requested) nor did I give my permission for these works to be done.I was also not told that the price quoted for the service does not include VAT, it does not say this on the service page of the website either. I called later to ask and was told it does say that the charge is excluding VAT online, however I have looked at the service page and cannot see it anywhere. It also says on the service page the price is fixed so there's no hidden extras. If the price excludes VAT with no mention of this, this is a hidden extra. On later inspection it does state excluding VAT on the home screen but as I had done a Google search of their services, it did not bring up this page and went straight to the service page where it does not state this.After first going to the garage last year for an MOT and having no problems, I felt I had found a decent garage local to me, as a woman that can be hard to find. After this I feel ripped off and taken advantage of.I did send an email to the garage last week with the above and have had no response.I never leave reviews online but felt compelled to after my experience here and not receiving a response to my email.

Avoid! Should be run out of business. Selling damaged cars. Badly painted to cover up Rusted underneath. Things broken in the car. Fleecing normal people. Had a relative in tears after buying an already overpriced car from this outfit and refused to take it back even within a few days of notification.If you have any sense at all do not go here. You have been fairly warned...these are not nice or fair people.

AVOID! Took it to change a broken disco dust cover, got a call telling me that the nuts of the weeks are too tighten up and they can’t take them off and need to break them and order a new set. Was not told how much it will cost, what actually happened is that they broke the wheel locking nut by mistake and lied about it. After all they had only tighten up the dust cover. For everything they charged me 214 pounds, 75 without VAT per hour for something that was entirely their fault, EXTREMELY disappointed. Owner seems like an honest guy but DON’T BE FOOLED

I've had endless car troubles this year and Arnold lane service centre have always been there for me. Firstly, they helped me sell my old car when it was beyond repair. My new car has broken down several times since I bought it (I don't have much luck with cars) and they have always rescued me and given me a courtesy car until the issue is quickly fixed. This week, when my car broke down for the third time, Alex went above and beyond to ensure me and my daughter were not left stranded. The car was collected and a courtesy car delivered to me within 30 mins of me calling. Alex then made sure the specialist required to sort my car could fix it the following day. Alex's customer service is excellent. I was kept up to date and given good advice. I am extremely happy with everything and the fact that Alex managed to get me a much cheaper price than originally quoted. Nothing has been too much for him. I am so grateful. I would definitely recommend this service centre to friends and will continue to bring my car here. Thank you for everything:)