Asda Wembley Superstore

Terrible customer service by Marlon (lady at customer service with no name badge on). Instead of taking feedback respectfully given to be passed on to her team, she preferred to preach to the customers about how the team should be working instead. What a waste of my time and energy!

I bought hair colour from asda and main hair colour was missing from it..it was all packed but there is just 2 bottles in side.main 3rd hair colour was missing from it..I will never buy anything from there anymore

Maybe we got unlucky, but we went on our one and only shop to this Asda and within an hour my fiance had been walked into several times like she wasn't there. One little brat tried to help himself to the contents of our trolley. Screaming children running through the isles with oblivious parents. The people at this place are the trashiest bunch I've ever seen in a supermarket.

If this is the store you get your deliveries from, good luck! They seem to have a few drivers who can't be bothered to deliver or can't read maps or follow clear directions. Online Customer Service told me it's the store's responsibility to ensure deliveries, but I've found this store can't be bothered to call back after they have promised. Just stressful and a big waste of time and stress. They don't deserve customers.

if i could give 0 stars, I would. I have been shopping at this store for about a year because it is closest to me however today was the last time I’d ever buy something from there.I stopped shopping in person at this store due to their lack of professionalism and customer service. Instead I have been ordering groceries online, and for the past month, service has been terrible. They have been giving the incorrect order the previous 3 orders I have made and every time seem to delay the delivery. I have tried to remain patient however it is extremely frustrating as I am paying for a service that clearly cannot be delivered. I placed a click and collect deliveryy this afternoon (3-3:30pm), to which I attended in store to collect, and found they only started preparing the order at 3:30PM despite paying extra for express. at the end, they couldn’t even be bothered to bring the groceries in a bag and had to bag a large order myself in the middle of the shop. My partner later was on the phone to try discuss the matter with a very rude and dismissive duty manager at asda wembley to which she forwarded the call to another line. on the other line, a few employees were whispering to each other then proceeding to cut the call and not answer back.I really do hope something is done regarding this issue as I have been to other Asda stores where this had never been an issue. It is a shame that a couple unprofessional and inexperienced members of management cannot do their job properly so others have to deal with consequences. Regardless I have made a formal complaint and hope it gets dealt with. if you’re thinking to deliver groceries, you might as well go elsewhere.

Older security Lady at front of Asda who wears red lipstick, is very rude, she told my brother to get out the store without a reason.This is out of order considering my brother has a mental illness, and you are judging him because of this. Terrible!You have certain people in the store that are not mentally stable, 1 person in particular has shouted abuse at my family member, and you don't do anything about it.You have these people in your store but you ban them from coming in your store and cant give the person a good reason why, Doesn't make sense and it ain't fair.Very unprofessional, this store will be losing loyal customers.

Went to Asda for some Christmas bits" for presents. But it was not as good as the past year. The Christmas range this year is a lot smaller than last year. The store it's self was clean

Yesterday I bought a pizzaAnd asked them to baked . When I ate those pizza it's really rubbish..not proper topping and very disgusting in taste..After 2 hours me and my wife feeling stomach upset...Asda should closed pizza counterMoreover there is a pizza offer 2 pizzaFor £8... normally pizza price is £5 but 2 for £8So i took 2 pizza from shelves and ask them to baked it..but when I gave them for baking they charged £5 per pizza + 0.40 pence for Oven. So I paid £10.80 rather than £8.80 . This is not fair when u bought a pizza from shelves which is under offer 2 for '8 .. they should charge £8 rather than £10 ..does notatter we tell them to bakes there or we baked at home....0 ☆ out of 5

A bit too busy for me...Everyone is crashing into you as you cruise the aisles whilst trying to shop.. plenty of a variety of things to buy. we bought a microwave at a good price but we abandoned our food shopping trip just to get out of the shop and into the relative calm of the car parkparking is a free for all" like grand theft auto

My niece, my sister and I were pulled aside today by security. Although the staff at Trolley Shop had actually singled us out already and asked for receipts, we were still accosted by five security officers and made to feel like thieves. I totally agree with the review about race. However I am not black, I am white, but we were picked on because of our colour. Another white customer experienced it three times before. The last time they actually followed her from the store and demanded she return to check her shopping. To their embarrassment they discovered she had paid for her shopping. Beware of Park Royal as well. They actually told my niece last week she was singled out because she fitted the profile of an Irish Traveller. She's English. Not that your nationally or colour should matter. However it now appears with Asda it does!!!.