Vets4Pets - Bitterne

Used to be with them for years. Now they changed their policy, didn't inform about it at all and than, when my dog was ill didn't want to help her because of the new policy. Be aware they require 2 blood tests £250 each every time you go abroad holiday with your pet. Completely untrustworthy place!!!

My Luna has been registered with them since we had her. She needs 4 surgeries and we need preapproval on all procedures. Finally we are very near getting the first surgery she desperately needs. We got a pre-approved payment from Pet Plan insurance company BUT am now told Bitterne Vets4Pets won't proceed as won't deal with PetPlan insurance anymore!Very unreasonable at this point in our long journey. I am totally mortified after all this waiting and watching my Luna in pain! Other vets don't want to help either they as would need to start all over again and I don't have the money to do so. Look her in the eye and tell her you don't want to help!

Very unpleasant first and definitely last visit.I was practically excused from surgery as I didn't have health history of my 2 mouth old kitten. I wasn't informed that I needed to presented one and also that it needed to be send by previous vet by official email.Kitten was only once in different Vet to be checked and wormed by the breaders.He supposed to be vaccinated first time as he never was vaccinated before, he is only 2 mouth old. How much health treatment history can 2 months years old kitten have?Waste of time and trauma for the little one to be drag all that way and back

The vets are fine. Its the company that have permission to extort people for parking there. I took my dog to the vets, inputted my reg on the computer as instructed and still recieved a must pay now or you will lose everything you own" pressure letter. The vets cancelled it for me and they are still hounding me. Excuse the pun."

We use Vets4Pets since my dog was a puppy, for about 10 years now.Always good customer service.My dog always treated with care and also we get reminders by message if need dose of meds to be taken.They always give an advice or help.Have nothing negative to say, only positives.When my dog was a puppy they organised puppy socialising day. Was nice and beneficial for a dog.I would personally recommend them.

Both of our dogs are looked after by this vets. I cannot recommend them enough!

Andrew Thornton is a low life money orientated slime ball. He’s a scare monger who only has 1 care and that is money!!!! Avoid him and this vet at all costs!!!!

I hope this review leaves a stamp on how these vets treat their patients! And it's not the first. First of all would like to say receptionists were lovely, and not a fault of theirs! Took my beloved guinea pig to be seen due to a cyst she has. Receptionists scheduled a visit very quickly, thank you. But went downhill from there. We were called in vets room, Susan was weighed, he then proceeded to squish and squeeze her lump until cyst contents burst and were left uncleaned. Few taps on the keyboard to be referred to someone in Andover for surgery and only advised for area to be kept clean after I had asked! No other recommendations, no other comments, and we were there no longer than 10 minutes, but were told to pay £24 for consultation and £25 or around that sum for a referral. Just for your beloved guinea pig's lump to be squished, contents left uncleaned, 10 minutes later nearly £50 short. If you own a guinea pig, LOOK ELSEWHERE. Very, very disappointed.

Lovely staff, really friendly and my puppy is always very happy to see them when she's been for her vaccinations! The vets took the time to answer all my questions. Very impressed! Update- we've been coming here for nearly a year and still very impressed by their service. Our dog is quite nervous and they handle her really well