R Richards & Son Ltd

Very disappointed with R Richards & Son Ltd. I used them to replace my roof's felt. Their service is quite expensive but Robert promised me 30 years warranty for their work. After the work has been done, my gutter start leaking in many parts. Obviously they damaged it. I repaired the gutter by myself. Then one year later, the concrete around roof valley start fallen off. I called the company first time, Robert said they must use wrong ratio when mixing mortar. It's in their warranty and he will contact me after several weeks. I waited for a month before I called them again. But all their numbers were no answer. I kept calling and left voice message almost a hundred times in the following month. I also sent many emails to them. NO ONE REPLY. Surprisingly when I use another mobile number to call them, my call was immediately picked up. The lady named Dee told me it was her first day to the office and she will pass my message to Robert. She also promised me she will answer their phone from now on. I hoped she is not lying to me. Unfortunately I was wrong. No one contact me afterwards and both of my mobile numbers are BLOCKED by them.30 years warranty? What a joke!This is my experience with R Richards & Son Ltd. A very expensive lesson learnt. I truly suggest everyone avoid this company. Don't waste your money and risk your houses by causing more damages.

After several(plus) attempts with other higher listed roofers in the area I was beginning to despair at how many illusive roofers, belonging to companies with vapour-like backgrounds. Years ago we were severely ripped off by roofers who cost us many thousands to correct and I was determined that this was not going to happen again when a roof leak appeared. When I found Bob and his family business however I found they were 'solid', 'professional' and attended to the important details.Although hard at first to pin down due to how busy they were, as soon as the job was communicated as urgent they shifted around their schedule to ensure I didn't suffer any damage.A large dormer rubber roof (for a 60's house) and re-felt under the tiles was done within three days, one for erecting all the scaffolding ready, the other where a whole day was spent by Bob, son and substantial team worked throughout, and the final morning (through mostly pouring rain!) the scaffolding taken away.The scaffolding and roofing teams were all friendly, pleasant, professional and focused on their work. The contract throughout was explained, with photos and videos where necessary, by Bob, to get the job done within budget and explore alternatives when they were needed. Everything was cleaned after and spotless with the roof looking as new.They have been doing this a long time and I will certainly keep their number on my phone for a long long time to come, for myself and recommending to others. I am just happy that I never have to waste days wading through all the other adverts and checks ever again for that job.

Would recommend R Richards & Son. They undertook the roof part of my extension (Autumn 2016) to a high standard, this included both tiles and rubber sections. I then extended the contract to include fascias and guttering as they were efficient and the most competitive. They offered sound advice at some key juncture points of the project that worked better and proved more economical. I will definitely use this company when I come to re-roof my garage next year.

Mr Richards and his team were efficient, informed me throughout, polite and l was very pleased with the outcome. Very professional and would recommend.

We had our roof re-felted and tiled, replacement facia, sofits, gutters and downpipes. The whole 'gang' were great. From the scaffolders to the roofers. They were professional, tidy and efficient. They did a great good and we were really pleased with the results. After the job was finished, all rubbish was removed and the scaffold was dismantled and taken away within a few days. We would highly recommend this company.

The job for the roofing on the main property was done .Then A kitchen roof was done and it is leaking.I 've been trying for over a month to get the company out to rectify an issue; probably just the flashing but no reply at all for over a month.

Although our roof work, by mutual agreement has been slightly delayed because of the current storm, the communication with the office has been brilliant. We have been kept informed at every stage of the process. Thank you.

During July 2016 I made contact with R Richards & Son for repairs to my roof. The repairs were a lot more involved as water had been seeping into the tile battens. The old black felt of the 1980's had started to disintegrate and was no longer watertight. The old felt was replaced with new and a dry ridge and verge system installed. The whole process was completed in a thoughroley professional manner.Over the Christmas holiday I Had a small problem with a verge tile. This was rectified swiftly during the festive break.I would have no hesitation regarding recommending this Company from my own experience.

Had a leak on my flat roof extension after putting a new kitchen in. Had 3 quotes, Bobby talked me through what was needed and was very reasonable in price. As it was urgent, he managed to move his schedule around to be able to accommodate the week.Team led by Steve was great, very hard working and very pleasant. Job was finished last Friday, looking good, all rubbish taken away including wiping the garden furniture down from the saw dust.Would use them again.

Had our roofs done three years now, house plus garage and extension which was done in fibreglass. We were pleased with the work, although the cost went up considerably on the garage roof! We found the workmen to be very efficient and friendly.However as soon as we paid they were not interested in coming back, even to clear up rubbish as promised, after many more texts and emails they came out. We then developed a problem with the guttering, we managed to get it sorted, thanks to Bobbies wife, who was by then in the office working and very helpful.We now have a leak in our garage roof, which sold to us as the best flat roofing! Plus another problem with guttering. Spoke to' Mark' last week who promised a call back early this week, text again yesterday but still nothing. Clearly the office staff they have are not as good as their workmen or Bobbies wife!It appears that the 25 year guarantee on all work is worthless, plus the hype around fibreglass roofing debateable. May have no alternative that to go down the mis-sold route! Shame they let themselves down.