Safestore Self Storage Hayes

Very rude store manager pratik I came into store and and I was asked to give cash to reserve a unit that was a garage size, also the price was very high compared to others. I was under the impression I don’t need to. Something didn’t feel right. He was very rude and refused to let me talk to anyone else, there was a lady instore who he wouldn’t let me talk to. I asked for head office number and he refused saying I don’t need to contact them and he offered me first four weeks for free as long as it was cash only.

I had the pleasure of being taken care of at Safestore by the lovely Elmi who went above and beyond to help me safely navigate the storage facility. I would recommend safestore and more so Elmi who was a pleasure to deal with and very professional and helpful.

Plus points location,great! Very secure. Easy access. Limited hours as with most self storage locations nowadays. But be very careful checking the small print.Staff friendly and approachable, but the system is designed to get the most out of a customer. Jimmy is great but new and Doug the manager is helpful. Very keen discounted rate for first 2 months, just make sure it is taken when you first arrive to sign for your unit. And above all document every communication. Phone, email, letter keep copies

The attendant was super helpful showing us the size of varies storage rooms. Was a super easy transaction with all the details communicated efficiently. Highly recommend.

Today my mum went in for a refund of 9 extra large boxes and the lady working there was really rude,I felt I needed to write a review so this is addressed. She had the nerve to keep questioning my mum on why we bought them in the first place. First of all we were not told there was a 14 day refund policy hence we came on day 17. She was very rude about this but okay fine despite it not being our fault we understand her questioning. However the audacity to then turn around and keep grunting and saying why didn't you see the size before or say no one has ever come back for a refund. I only wish I was there to speak to this worker because my mum may not communicate as well due to English not her first language. I would have spoken to head office there and then. Rudeness should not be allowed when dealing with customers. Just because someone has decided to refund some boxes doesn't mean you should judge them also, refunds are normal. We had used 1/10 boxes and found they didn't fit so the normal reaction would be to return the remainder. The person who served me when I bought the boxes was lovely but the experience my mum had... She did not deserve that. The lady also lied on top to say she didn't know how to do a refund although she had been there for 'years'.

Very good place..Mr raj manager is very helpful and genuine guy.Always clean and tidy

What stood out to me most was the attention to detail and personalized approach. It was clear that the team at Sefestire truly cared about meeting my specific needs and ensuring my satisfaction.Overall, I highly recommend them to anyone in need of storage. The quality of service and level of professionalism is truly unmatched. Thank you for a job well done!

Friendly staff, good location, price is reasonable and good equipment to help load/unload.Be mindful of their opening hours as it is not 24/7.

Store employees are really helpfulstore has easy access and big elevatorstore access timing is perfectstore is well equiped for moving stuff around.but again best thing about the store are the helpful staff and there professional behavior.