Alfresco Landscaping Ltd

We have wanted to revitalise our garden for the past couple of years including the expansion of an existing pond, replacement of crumbling decking areas and the introduction of new features to the garden. This is not an insignificant project and I wanted to ensure we chose the right company for the job. Having researched local Landscaping companies we contacted Alfresco in November 2020. We were advised by the office team that work was being booked for 2 -3 months in advance. This did not come as a surprise and we were more than happy to wait and hoped we might get underway during the summer of 2021.Alistair promptly came round to listen to our ideas and provide suggestions of his own. He followed up with another site visit the following week to measure up. We provided a rough sketch of what we were looking for and Alistair advised that he would pass this on to his designer to produce a design. Unfortunately this never materialised and we have been unable to contact him or communicate effectively since.My partner emailed Alistair on 8th February 2021 to follow up on the design and again on 10th April. In between, I called their offices in late February and March. The office staff were very polite but unable to shed any light on the progress of our project. I was assured that my messages were being passed to Alistair but we did not receive a response to either our emails or calls.We began to wonder whether we should look elsewhere or continue to hold on to our assumed 'place in the queue'. We decided on the latter and hoped someone would be in contact soon since we were now 6 months down the line from first contact.On 2nd June, I sent a message via Alfresco's Facebook page and Alistair responded promptly and advised that he was away for a half term break and would provide an update upon his return. Having not heard back from him, I followed up on 29th August however my message went unanswered.Summer had now passed by and with the decking fast deteriorating into a dangerous state, on 28th September, I had another go at contacting their offices by phone. I had spoken to the representative that answered earlier in the year and he recalled our previous conversation and still had a record of our contact details. I asked him if he knew what the situation was and if there was a reason why there was a lack of communication. I told him we had now been waiting 10 months and that without any indication from them as to whether a design would be forthcoming / what timeline they were working to etc. was frustrating for us since we had no idea where we stood. He was very empathetic and sounded frustrated by our situation. He reiterated that to his knowledge, they were still booking work 2 - 3 months in advance and therefore could not give a reason for the lack of response. He assured me that he would again pass the message on to Alistair.Once more, no response came.My latest and final attempts to move the project forward were an email sent on 23rd December and after two weeks had passed without response, a copy was sent via their Facebook page on 7th January 2022.I do not often feel compelled to leave reviews (particularly of this nature) but in this instance, having initially had high hopes that we would be sat in our refreshed garden this spring (2022), we are no further forward than we were 14 months ago. With no indication when or if this position will change, we are left feeling frustrated and ultimately disappointed.The 1 star is for communication only. Clearly, I cannot comment on the quality of work.

Al's team have been great. Al sent detailed briefs and quotes for the work and it was started and completed within the time frame. We are delighted with the finished project. All the men worked carefully and professionally, with respect for our home. The building work is of a very high standard and we were kept informed about deliveries and the whole process. Thought and imagination went into the finished work.We highly recommend Alfresco. (By the way....the men like cakes and tea and coffee!)

This firms work is the best of the best. Quality of workman ship is second to none, vision and imagination is unique. If you can afford the best, don’t go anywhere else. Just look look at their work, they turn dreams into reality.

We recently employed the services of Al Fresco Landscaping at my place of work where we required a full refurbishment of our pond and decking/bridge. After having been let down by another contractor we required an urgent quote and the works to proceed quickly once we had reached an agreeable figure. Al Fresco did not disappoint! From the outset I was hugely impressed by Alastair's knowledge and enthusiasm, and whilst the quote was higher than the previous quotes we had (although not by much to be fair) I felt instantly that they were the right people for the job. Work proceeded when we were told it would, and the guys that turned up to do the work were very professional and enthusiastic and despite some questionable weather works were carried out in accordance with the pre agreed schedule. They kept the work area as tidy and presentable as was possible to do so whilst works were underway, really important to us as we are a school and the pond is at the front of the main school entrance and works were done during term time with students coming and going. We ended up with a beautifully refurbished pond and decked area and bridge. I would wholeheartedly recommend Al Fresco based on the experience we had with them.

Great job from the Alfresco team - ontime, hard-working and courteous - would highly recommend!

I would like to say a big thanks to Al for all his help and advice regarding our irrigation system. Nothing was too much trouble and I wouldn’t hesitate to recommend Alfresco for any garden works. I will definitely be in touch with our next garden project. All the best guys, look forward to working with you in the future. Regards Roy

Would highly recommend you look elsewhere before employing this company.

Unfortunately after coming out to see the project, over two months ago, no further information was forthcoming despite requests. Shame, I was looking forward to seeing what design they would come up with.After receiving my first review Al realised that I hadn't received the quote and quickly got in touch. We proceeded to have the work done and are delighted. It has made such a difference having the garden designed, even in winder when there isn't much to see. When there was a problem Al came back and rectified it. Happy to be able update my first review of the Company.

One of the top quality garden landscapers/designers in the area - or even the country! Ali and everyone else at Alfresco product high quality jobs all year round and are regularly recognised for it at national awards.They are easy to work with and their work speaks for themselves!

Having recently completed our extension just in time for winter, our plans were abruptly interrupted by the pandemic. Alfresco was my choice of installer based on past experience from friends. The job completed as promised and surpassed my expectations from the design stage. Courteous staff and highly experienced in their fields, their innovative approach when we came across a few stumbling block on the project was impressive, often giving me a recommended solution but very willing to ask for our input. Top team!