The Flower Shop

Avoid! Hugely disappointed with the way my concerns were handled.The bouquet I ordered was not as expected. Very underwhelming. I was a decision was made to replace flowers usually used with flowers that were “more expensive” - peony, carnation, lily, which unfortunately in my view meant the bouquet looked very sparse and confusing. My complaint was dismissed. I was told the recipient had arrange the flowers incorrectly. It was therefore this not the florist that had caused the issue but the recipient. The offer was made to return the flowers so they could be rearrange correctly. I would not recommend this company - they don’t sell what they advertise and don’t take responsibility for their actions. The flowers were far and few between and not worth the money. I buy from other florists in another area and get much more for the same price.

Spoken with someone this morning and provided a great service and told me to have a look around as i was asking about pricing, 30mins later called back and spoke to im assuming Marie by the other reviews below who was difficult and rude and i even told her i didnt often buy flowers so wasnt what she was talking about, was only on the call 40 seconds and whilst asking questions tried to get me off the phone by saying “Shall i leave you to have a look until your ready to order”Dodged a bullet here.

The florists at the Flower Shop created a stunning Bridal bouquet, maid of honour bouquet and button holes for my late October wedding. The bridal bouquet received many compliments throughout the day and it has lasted so well - still looking fresh nearly a week later. The best quality roses and some stunning autumnal hydrangea were used to create a beautiful display. I was really pleased with everything. Thank you for helping to make my day special.

Purchased 4 absolutely stunning bespoke bouquets for Mother's day. Still looking and smelling beautiful today. Lovely, friendly, helpful staff who are willing to help in anyway. Flowers were delivered in perfect condition to my chosen location and a time that suited. Would definitely get all my flowers from here from now on. Thank you The Flower Shop.

Can’t thank you enough for preparing the most beautiful flowers for our Mums funeral. You captured all the natural beauty of as many native flowers in season. x

Very disappointed with £45 posies, Flowers were Old and wilting as soon as we got them home, heads dropping off ect. Had to run to Tesco`s in the morning and get a fresh bunch to brighten them up. Just because they are for a funeral doesn`t mean you can use old flowers.

I would give minus stars if I couldMarie the owner is full of lies and clearly on reading reviews I am not the first to get poor quality flowers!Had some flowers delivered to me on the Monday for a big birthday by Tuesday the roses were absolutely brownContacted the shop to be told new ones would be delivered on the FridayNo one has delivered any or bothered to come back to me or the person who ordered them for meAbsolutely awful experience - you’re better going to a bloody supermarket!

Couldn’t give enough credit to the service, presentation and attention to detail that this store gives! They have created a stunning bouquet of flowers for me today that has met everything I was looking for and more. The bouquet brought a tear to my eye and I highly recommend.Thank you once again to the florist for exceeding my high expectations! The flowers are amazing!

If I could give 0 stars I would...My mum placed an order for a bouquet for my birthday. The flowers arrived on Monday wilted, with some of the flowers missing petals - not sure if they got destroyed in transit or they were arranged like that. The bouquet looks as if the florist had old flowers that needed to be gone ASAP and that's what they used to create the arrangement with. I followed the after care provided, so there was no fault there on my end (I buy fresh flowers every one-two weeks, so I know how to look after them to make sure they stay fresh long, I cut the stems properly, change water regualrly and keep away from direct sunshine or anywhere that would speed up the process of them dying), however for some reason the florist said the flowers looked the way they did on Monday because they were still in the packaging they came with (I sent my mum a picture saying thank you minutes after receiving the arrangement hence why they were still in the packaging and that's the picture my mum used when making a complaint).The flowers were ordered through Flowers Same Day who's customer service team have seen what the flowers looked like on Monday when they arrived and also seen pictures of what the flowers looked like 3 days later - they were all wilted completely - there was no way these were fresh flowers as the bouquet didn't even last 3 full days in the vase. The bouquet also looked COMPLETELY different from the images on the website. Flowers Same Day passed the florist's number so she can explain what's happened.When I phoned them up the florist who answered the phone was absolutely shocking. She told me she has nothing to do with it and I should speak to Flowers Same Day because she only received a job sheet for this arrangement and hasn't received money for the flowers so she's not going to deal with it LOL Surely she got paid for the flowers she sent, otherwise how would this be a mutually beneficial working arrangement?Long story short - avoid like the plague.Terrible flower arrangement, the entire process upset my mum who didn't deserve it at all, which also upset me. I have never in my life witnessed anything like it. I myself order flowers for friends and family often and I get sent flowers regularly too and this is the first time I have ever witnessed such a poor arrangement and such poor customer service. I've had 2 other arrangements posted to me on Monday, both of which arrived gorgeous and are still standing strong as opposed to the tragedy that was delivered to me from this shop.Once again - AVOID LIKE THE PLAGUE