Kent Heat Pumps

Tim and his team installed an air source heat pump recently at our house. Throughout the whole process I couldn't fault their professionalism and Tim was so helpful from beginning to end (answering all my questions). They did a great job.

Air source heat pump professionally fitted and designed to fit with our home and our needs. Clean, efficent, green and all completed on schedule by Tim and his skilled team. Absolutely delighted- can't recommend highly enough.

Tim East and his highly experienced team at Kent Heat Pumps have been a pleasure to work with throughout our extensive project involving a ground source heat pump, an air source heat pump, solar PV and battery storage. They provided clear and practical advice; an open-minded approach; demonstrated a deep understanding of the range of products available to us; worked in a timely and tidy manner and adhered to budgets and cost estimates. We would happily use Kent Heat Pumps again.

Really pleased with my solar and battery storage system Tim and his team installed for me in December. Really neat installation that’s proving itself on a daily basis. They took the time to provide me with lots of information and calculations enabling me to make an informed decision on what I should do. Engage with confidence.

We contacted Kent Heat Pumps to give some advice on an existing and ageing Samsung ASHP which was 12 years old. We inherited this on moving in to our new home and found It had not been maintained properly by the previous installer.Tim came and advised us he could service it and get another few years out of it if we wanted to - or replace with a new unit. Tim was very pragmatic and took the time to explain our options with no hard sell and we decided to replace with a new unit that was much quieter in operation and also more efficient. The new Samsung unit is great - extremely quiet in operation and much more efficient than the old unit.The quote was competitive, the installation on time as promised and the end result is fantastic. Tim’s installation team were very friendly and accommodating - quality of workmanship and the attention to detail was outstanding. And they also tackled a couple of other items for us while they were here.Highly recommended!

Tim was the only installer who did the proper heat calculations for our house without jumping to a quote. He also provided helpful advice (DIY and government grant process) through the whole process. His team members were also pleasant and helpful. Our system has been running for a month and works very well. We are happy customers and would use again.

So thankful to find Tim at Kent Heat Pumps. After struggling for four weeks in the cold and trial and error on other companies, we found Tim as the only Samsung air source heat pump specialist in Kent. He responded straight away and came out to us the very same day to diagnose. Tim gave us knowledgeable, honest, and professional advice and the quote for the work came through prompltly the next day. Tim was happy to answer any questions and kept us up-to-date on delivery. Tim and his colleague fitted our new unit installation at the earliest opportunity. We are so grateful to have our heating back again and we feel so lucky to have found them. We highly recommend and would use their services again.

Recently solved my Dad's dilemma, quickly and economically. Their house is nice and toasty compared to last winter. Other suppliers in the market look incompetent and extraordinarily over-priced by comparison.

We contacted several companies to do a visit for the supply and installation of a heat pump. Only 3 came back to us. By far the most impressive of these was Kent Heat Pumps.Most firms seem to charge several hundred pounds for a heat loss survey and give a credit against the installation. If getting 3 quotes this becomes really expensive. Tim from Kent Heat Pumps automatically did a heat loss survey on his first visit without asking and there was no charge.We were also impressed with Tim's many years of experience in the industry, and he gave us much invaluable advice.Kent Heat Pumps also deal with a very wide range of manufacturers and so are able to recommend almost any make and model. This was especially important to us as we had special requirements.The heat pump is due to go in next month. However, in the meantime we've got Kent Heat Pumps to replace the air conditioning in our bedroom and install it in the lounge.Our old bedroom unit was very noisy but the new unit is whisper quiet. The new unit in the lounge doesn't look like an air conditioner, and indeed visitors have mistaken it for a high level speaker. Additionally, no pipework is visible at all.Tim had spent some time in working out the best position for the unit in the lounge and the minimally invasive route for the pipework in our cottage.The installation went very smoothly and Gary and his team were both efficient and friendly. Everything was cleared up perfectly at the end of the job.To sum up, we can't recommend Kent Heat Pumps enough.

We found Tim East from Kent Heat Pumps via the ground source heat pump website. Out of five companies I emailed, he was one of only three to answer and the only one to bother to come out in person. That attention and reliability has persisted: Tim and his team have now installed our ground source heat pump and we are delighted with the way that they have all conducted both themselves and the installation. It has been a pleasure! Tim continues to advise on many aspects of our project and is soon to start installing underfloor heating. We are confident in his abilities, his advice and his integrity, and quite honestly feel that we have landed on our feet in finding him.