Vets Now Support Office

As all the existing reviews for this company have been removed for some reason I'm reposting my previous review so that potential customers know what to expect based on my experience at their Kirkcaldy practice. I shall also state that they tried to have my wholly accurate review removed from Trustpilot (unsuccessfully) and had my account suspended on LinkedIn (subsequently reinstated) when I also made wholly factual statements...This company is a money generating machine praying on unsuspecting pet owners requiring emergency care. I won't bore you with the full story as it ended up being a 7 month saga of belligerence but some low points include:1. £160 initial consultation fee on a Sunday afternoon as it's out of hours' (normally £36)2. Unnecessary procedures designed to increase overall costs3. Recommendations for treatment not supported by the Vet's own notes4. "Client Care" that treats customers like fools (we're not)Within 7 hours of being admitted my cat was apparently at risk of imminent heart failure. In fact she was constipated. Total bill... £730.My advice

Absolutely terrible organisation to deal with. 14 days to allocate funds to an account, still not received my deposit 10 days after the insurance has paid them. Complaints are not logged & emails are not replied to. I will add, that the actual veterinary care was excellent.

Scam company wanting £25 for administration even though I filled out all and completed the claims form myself. Never use this company again, so far no satisfactory resolution. Will be making a complaint to the ombudsman..

Had a very sympathetic and professional consultation today from Laura, concerning my much-loved greyhound Bruno. It resulted in booking an emergency appointment with my own vet. This video consultation service is a valuable addition to my local vet surgery, and they refund the £24 video consultation fee when you book a vet appointment on the same day. Delighted.

This company is only focused on one thing MONEY". Customer service and communication is appalling. They are clearly making a lot of money with their excessive vet fees so my advice to them would be spend it on training your staff in customer service. I will certainly not use these vet practices in the future."

My dog was taken on a wed night to there place in telford I had to have him out down was told he would go on Friday to crematorium hey ho they kept him I fridge for 6 day before he went never informed me I had to find out by ringing crematorium they tell tall stories and lie I put complaint in but hey how cover up story please do not use this company tip off merchants

An Insensitive company devoid of Empathy or Humanity!We recently lost our pet, a horrible enough situation without Vets Now piling on additional stress by texting us every second day to remind us that a balance is due, or to fill out a feedback survey. We handed over our insurance documents as soon as we arrived and still paid a £350 deposit. We paid a fee for vets now to handle the claim process for us, and still I am receiving texts chasing payment, from one day after the visit up until now, days after the claim has been paid out by the insurance company. Their customer support team are never reachable on the phone, the line just rings forever and when you are finally lucky enough to get through, you are told there is nothing that can be done and you just have to accept the constant reminder of your loss in the form of caveated passive aggressive text messages demanding they get their princely sum immediately.

Highly unethical organisation that only cares about profit. The practice I visited with my dog only had one vet working after 12am. The vet was running around and my dog died as a result of a heart attack after being put into one of their kennels. If we had been told that he would be put into kennels with other dogs we wouldn't have let them. He was very nervous and this decision led to his heart attack. The vet almost forced us to leave Bobby and didn't allow us to see him (because he was being kept in an area where the public are not allowed to visit). We were told that this was because of the x-Ray machines radiation which was just one of many LIES they told us. They overcharged us for oxygen not provided (now refunded) and made a huge number of mistakes.. The admin team in Fife made us wait ONE MONTH for a reply. This is a strategic ploy by Vets Now Emergency. They hope that the customer will not continue to complain after such a prolonged period. This company should not be allowed to trade. When I asked why they only had one vet on the night they neglected Bobby the nurse simply stated this is our standard practice

Very friendly staff and high-quality serviceHigh tech. Easy parking clean toilets