American Golf - Edinburgh - Braid Hills

American golf has severely went down hill customer service poor bought a motocaddy Pro line which developed a fault returned to the store with it to get it replaced. They did not have the bag in stock in the shop or online. Told go and pick another bag from stock on the selves, great I thought until I had a look at what was on the selves golf bags I've never seen on any course absolute garbage. Returned to the customer desk and said sorry there's nothing suitable can you refund my card ,sorry can't do that you'll have to get a gift card to spend online or in store . That's great but the store is full of golf gear that is just total garbage that I never see anyone with on the course.bottom line AVIOD at all costs .

Poor customer service and general attitude from staff at American Golf the Braids.On two separate occasions the staff here have been less than welcoming when I’ve visited the store for the club fitting service. I thought the first time was a one off but there seems to be a certain attitude towards amateur customers.I was fitted for irons a couple of years ago and more recently my dad went to be fitted. On both occasions they were cold and uninterested. I thought golf was supposed to be for everyone. Really uncomfortable and disappointing experience.

I ordered cobra irons and driver on 10/5/21, at the time of order I was told the lead time was 4-6 weeks, it is now 3/7/21 and they are still not here, I have contacted my store 3 times and on each occasion I have been fobbed off with expected dates which then come and go without any progress. Not once has anyone from AG contacted me, I have to phone them. The most recent date given is the week commencing 12/7/21, 3 months after order date, I have no confidence this will happen. Staff refuse to cancel my order blaming cobra, covid and the best excuse I have heard yet, Cobra have been unable to source 5 iron heads, am I expected to believe that.....Customer service does not exist in this company, they are incapable of managing customer expectations, and appear to have no interest once they have your money. I do not for one minute believe any organisation which blames covid for any delay, all organisations have had a year to adjust their practices to take delays etc into account. This is simply a way of disguising incompetence.

Nice top, not for me unfortunately but my daughter is happy with it. Service is usually good in the shop. Not a very big choice of clothes for the ladies at the moment though. Come on American golf, there are lots of us out there looking for fashionable golf gear. You can do better!

I have had some great service there but I was very disappointed today when taking my nephew for one of his first ever experiences of golf. It is tough enough to get people interested, and we had great fun on the range and I wanted to see if he could putt and maybe what kind of putter suited him. The staff member was v arrogant, unhelpful, and unwelcoming to a young boy who just needed a bit of encouragement. I have bought 3 putters, drivers, gps, clothes, balls, and wedges there. Well we won't be buying a junior set from them. There weren't even decent ladies gloves to buy. Thank god for the side entrance to the range, they deserve our custom.

The staff where all very helpful and knowledgeable about the products. As part of this purchase I was trying to source a G30 four iron to Mach my current set. There was a slight mix up with serial numbers at the ping end. When I returned to see if my 4 iron had arrived the member staff was quick to realise the problem and had no hesitation phoning Ping and sorting out the problem..My club was delivered in about 4 days and I was phoned as soon as it arrived.

The merchandise is fairly conservative - blacks, blues, greys, with a careful strip of colour occasionally. Mostly plain.However, there's more choice online.The excellent staff here give excellent advice and service and were very patient with an older woman dithering around for ages in the shop trying to make up her mind.

Purchased a new driver and only thanks to Jack Valentine's expertise did I get one that suits my swing. Will definitely return to Jack when I need new clubs. Also found cost very competitive.

Went for fitting and had good advice and shown flight pattern, clubhead speed etc.Not pushes trying to sell but i bought the recommended club ! So looking forward to keeping it on the fairway now ?

Great bunch of assistants will to help in any way they can to get you what your looking for.I t was young Craig who took care of me when trying out the clubs, his easy way of putting over the information about the clubs was very good. Many thanks.