Best Western Abbots Barton Hotel

We booked a deluxe room. It was beautiful and very big. The staff was friendly and polite. I didn't like that our bathroom didn't have a shower but a bathtub and as I'm not a bath type of person, I had to hold the shower handle myself in order to get washed. Also toilet didn't have a toilet brush which is very weird. Breakfast was £11 pp and they have a selection of English breakfast, porridge, jams, cornflakes, granola, apple or orange juice, tea and coffee. The structure and furniture of hotel is very elegant. Park on site free of charge and 5 minutes walk to city centre. Really enjoyed our stay.

With its gothic exterior and excellent location, this hotel is an ideal place yo stay in Canterbury. The rooms are extremely well appointed, the staff are very helpful and when the restaurant and bar are open, good food and drink. You can actually walk into the city centre. However, it is quite expensive.

The hotel is far enough from the city centre that it’s out of the hussle and bustle, but it’s also a very short walk (10 minutes or so) into the centre of Canterbury, so very convenient.The rooms are very spacious, beds are comfy, and all very clean. The staff are all super friendly and helpful. Breakfast was the only slight let down - slow service, average food, though there are plenty of options so good to suit everyone. Was expensive for what it is.All in all, a good stay!

We had afternoon tea a very warm welcome from a member of staff called Megan a lovely young lady so happy in her job. Shown to our table lovely views comfortable chairs never once felt rushed. Excellent food lovely sandwiches cakes and scones all home made.As many pots of tea and coffee that you want.Will recommend to family friends excellent well done really enjoyed wonderful

I was a guest at a wedding here and it is in a convenient location near the city centre with more than adequate parking. The staff were friendly and welcoming and the hotel looked well cleaned and cared for. The venue is perfect for a wedding with an adequate sized function room with good toilet facilities for guests. I was due to actually stay at the hotel overnight but due to the government putting up migrants there - other guests and I had to book into a hotel over the road overnight instead which was slightly problematic as we had bad weather on the day of the wedding and had to walk about 600 metres in the rain after the evening function finished.

From the moment we arrived - with a very exited pug, we were met with a smile and the receptionist went through all the Covid 19 procedures, advised us that the room would not be cleaned for the 3 nights whilst we were there unless we specifically wanted it to be (C 19 restriction) gave us details about the hotel, breakfast and dinner times and a map of Canterbury that were dog friendly places to eat.The room was very clean and although the view was poor, the whole ambiance of the hotel made up for it.We had to keep asking for milk etc. (restricted staff access due to C 19) and fresh cups - non of which was an issue.The exterior of the Hotel was perfect for anybody with a dog - plenty of walking space and grass and all very clean.The location is excellent - 0.4 miles from the entrance to the City at the top of the High Street. - if you want to drive then there are ample car parks though a bit pricy to take a taxi for such a short distance.Canterbury is steeped in history - i highly recommend one of the short boat trips and of course a trip to the Cathedral.There is an abundance of places to eat - a small section was cordoned off for street food which was excellent otherwise the Olive Grove - Lebanese, Moroccan and Italian was super.Finally, although the food at the hotel was limited it was very good (including a full English for breakfast) and the staff at Hotel were all very friendly and accommodating and made our 3 nights a real pleasure.Cant really go wrong if you are looking for a short break with no hidden extras and somewhere to relax and enjoy !

We were given the newer decorated rooms in this hotel and they were lovely. The hotel is on the main road but set back so doesn't feel like it. Beautiful building, warm welcome. Staff were very helpful and polite. Parking on site as part of the price - godsend!!

Our room was beautiful!! Newly restored. The bathroom was great, and the bed was super comfortableWe actually slept in! We loved the historic feel to the building but we're happy to see the room updated.Excellent parking!! Also has an elevator/lift which is a perk in an older hotel.

This hotel is a mixed experience, excellent location, easy to access the sites of interest in Canterbury. Although the decor and fittings are dated, it is very clean. Reception staff are excellent, all requests dealt with promptly. However breakfast service was appalling, 20 minute wait for a menu, 30 minutes for a drink and an hour for breakfast to arrive!

Cancelled a large booking of £4000 7 weeks before our stay. Couldn't accommodate the whole party only a few elsewhere. Poor customer relations being passed around from person to person even finding out someone who supposedly left is actually still working. Granted its cancelled because of migrants. But the booking was taken while in the government scheme. This should of been mentioned upon booking almost a year in advanced. Wouldn't recommend staying here on customer skills alone. Shocking. If the hotel respond to say this is false details I have all the call recordings and email history to back uo their deceitful lies.