Currys

What a huge waste of my time! I wish I had read the reviews before going into this branch. I wanted to buy a memory card and asked about the price match promise as it’s cheaper elsewhere (the price promise is clearly stated in all of their marketing material). Anyway the woman laughed at me (in front of other customers) and told me she wouldn’t honour the price match as they don’t compare the prices with online (why does it say this in the marketing material then?) and so I left empty handed. It’s unfortunate because I’ve told friends about the price match and in future I will not people not to waste their time and buy their electronics elsewhere!

I wanted to buy a panini maker that was advertised on the main site and was told they only have a very limited number of kitchen products.They have said they are focusing on mainly computer products.I found this very disappointing even though they gave an option of ordering in the item, I really wanted the item there and then to use it straight away.This is not down to the shop assistants but the store operation in general .

This is a very strange store. I visited twice and was given the following reasons why I couldn't buy the item I was looking for:- The displayed price is wrong- The item is on clearance and it is illegal to sell- Only a Sony operative is allowed to access the cabinet- We do not sell the item in the cabinetI will definitely not be returning!

Awful experience. I tried returning an online order that I had picked up from their store the day before.I was told by a customer service agent online I could return it back to the store I picked it up from. In store I was as told they couldn't accept the TV as the box was opened. The debate about how I was supposed to know it was faulty unless I opened the box went on for a while. They refused to take it back and had me complete an online return from my phone, when the option to select a pick up address or drop it back to a store came up, of course I got pretty angry. I was in their store, with a TV I purchased through them, filling out a return form which had the option to return it to a store!The manager came over and told me it was because they were a small store and something to do with DPD not accepting returns, and that I should respect their policies. As if it was my problem.I knew I should have bought the TV through John Lewis, but I hoped the chances of needing to return the TV for any reason to Currys would be pretty low. The fact that it's been a total hassle hasn't surprised me at all. Moral of the story, just buy from John Lewis, you know the return service will be hassle free. Currys is just hassle.I can't be the first person to wish to return an online order to their store. If they don't have the infrastructure to accept online returns, they shouldn't be selling online, or telling people to return items to their store.I've since called cusotmer services. They said I should have got the manager to call head office, or called head office whilst I was there.That's now 3 hours of my life I won't get back.

I was after bluetooth speaker but expensive in here I bought 1 in tx max for £30 im sure I saved meself a few quid

Poor experience of both Currys and this shop. Bought a faulty product online and was told by customer support to take it to any store to sort it out. Already poor service to have to spend time and effort carrying a faulty product to the store.In store Khan leaves me hanging around while doing nothing for quite some time, then doesn't greet me at all before tutting and bemoaningly asking if I don't have a PDF of the receipt while holding my phone showing the PDF of the receipt. Proceeds to tell me to go to Mile End or Oxford Street to get this sorted out. Awful service to tell customers to carry their faulty product around all of London. Really poor service and completely lack of manners.I now have to spend even more hours, money and effort to sort out the non-working product Currys sold me.

Maybe the worst customer service I have ever, and will ever experience. The staff are entirely clueless and provide literally no assistance or advice other than reading off the information written down for all to see. The absolutely infuriatingly slow pace at which they work made me want to bash my head through the tv which I just purchased. There were plenty of staff there in the store but it took 30mins until one of them helped us, and only after we asked. Prior to this they were all skulking around the store on their phones, with no intention of actually doing their job.

Absolutely bloody useless. My partner bought a pair of AirPods and an extended warranty.The AirPods had a fault and one didn’t work, she took them back and curry’s sent them off for repair.When they returned the AirPods to her the fault was not fixed.We returned together to the shop to ask for a replacement pair as covered under the warranty.This time the staff had to details of said warranty even though we had a receipt for it.We dealt with Zed and Khan who were both completely useless and positively obstructive. It was like the old little Britain “computer says no” sketch.At no point did either of them apologise, they couldn’t escalate or deal with the issue as their “jobs would be on the line”.Pathetic customer service all round. Would not recommend.

This review is for Zed at the Barbican store. Thank you so much for helping me this past week with a cancelled order... You went above and beyond to make sure I had my gaming PC today so my son was not disappointed! I appreciate all of your help. You really went out of your way and you didn't have to do that. You have been amazing and Currys is lucky to have you, thanks once again.

Worst customer service ever, the staff, all tho the store is empty, feels like they are doing you a favour serving you. Asked for a game as there was a case in display, and reluctantly the staff member said there was nothing wrong with having an empty case on display very aggressively. Teach your staff some manners, they obviously need retraining. Gross.