Euro Car Parts, Bristol (Whitby Road)

Got what I wanted but the buying experience was timely and ridiculous. Firstly, the staff parking is right in front and customer parking off the side which tells you something. Also It has a hight barrier for a shop that sells mainly to trade. As I drive a van with a roof rack I parked on Staff parking just to be immediately chased away by a rude staff member. Came to the shop with a screenshot of what I wanted just to be told that the prices in store are 45% higher. So I went though the online checkout right in front of the checkout person again. Then it took 10min for my order to travel all across the internet to reach their system. Paid first and then they couldn't find my last item however team effort proved successful in solving this mystery. Products on shelves have gaps, some have prices on them, some don't. The shop could be clean but things randomly placed and lots of stickers makes it look like a bedroom of a teenager.

I ordered over £100 worth of parts. They never showed up on phoning the branch they said they had no evidence of the order. I then phoned the company customer service who told me the parts had failed to be delivered twice on two separate days when I was in the house, no one ever showed up. They never contacted me to say it had failed to be delivered. The customer service employee assured me they would sort it out and get back in contact with me to let me know when the parts would come. They have never got back in contact with me and the parts have still not showed up. All in all a useless bunch of idiots!

The ordering system is straightforward and convenient. The staff at Brislington Bristol are helpful and friendly, with good communication skills.

People who know what there talking about with quick and easy service. Really nice people with great customer support

Very very rude customer service and they always argue if you want to return any item I had very unprofessional behaviour from customer service team

Staff good but first supplied wrong battery then didn't have same price replacement paid extra for different battery when I fitted it found out it was completely flatDisgusted will never use them again

All quick and easy, great prices and good app to easily find and order what you need

Needed a part that was very hard to find, a lady called Janna went above and beyond to help me source what I needed. Very friendly and professional company. Thank you Janna.

Slowest customer service ever. Big queues yet nobody seems to think there should be more than one member of staff on shop floor.