Well Pharmacy

I believe it is crucial to remind them of their primary role, which is to serve customers who are financially supporting their establishment. While they have openly acknowledged their understaffing and the associated pressures, I acknowledge this as well. However, as someone with extensive experience in customer-facing positions throughout my career, I firmly believe that it is never acceptable for customers to take the brunt of one’s frustrations.I have had to take time off work due to my endometriosis pain, which was exacerbated by the delay in the pharmacy preparing my prescription. If the workload becomes unmanageable due to understaffing and pressure, I recommend considering a temporary closure until they can provide a more efficient and effective service. I believe that such a decision would garner more respect from customers like myself.Furthermore, considering the dog-friendly environment in Norfolk, (including Jarrolds and Waitrose *Supermarket* and Winsor Bishop) I was taken aback by the treatment I received from the manager regarding my dog. My dog serves as an emotional support animal for my anxiety, and I found it extremely distressing that the peroxide haired manager, publicly embarrassed me within the pharmacy. She also insisted that myself and my dog wait outside in the cold for an extended period, which I found utterly unacceptable.It is my belief that this staff member may have overlooked the importance of maintaining a respectful and considerate demeanor when interacting with customers.

I withdraw my previous criticisms. The service at this pharmacy has really improved...it is now very efficient and well run. Recommended.

Since We’ll took over this place has gone from bad to worse, you can’t rely on it being open due to “staff issues” several times they have not been able to fulfil prescriptions and have had to go elsewhere!

Shocking , Customers are treated like they are an inconvienece , and thats when they bother to staff the place and open , they dont even keep their web site up to date to confirm if its actually going to be open ,the sooner it closes the better.

Closes without any notice, leaving customers without prescriptions. Now not doing repeat prescription service. Not enough staff. Very poor service.

Since Well" took over the store it has been inefficient

AVOID AVOID AVOID! The manager is a rude and aggressive man who has no clue about customer service OR the needs of the chronically ill. Entirely despicable - manager and staff lied MULTIPLE times about my emergency prescription and wasted nearly 2 hours of time before hanging up and refusing to take any more calls. Incompetent and quite frankly dangerous. Clearly don't take unwell and vulnerable people seriously. Absolute joke.

I travel from Poringland to visit this Pharmacy as they are always so helpful!I need a specific medication and they always do their best to accommodate. Even if it's out of their hands and they can't get a certain amount they really do their best to sort as fast as can.Like this past Saturday... the 2 young men were amazing, i am so grateful! I understand everywhere suffers staffing issues nowadays, this seems the way the world has gone in recent years but honestly I highly recommend this pharmacy.

Chronically short of pharmacists, often closed on Saturday morning when advertised as open.Long queues when is open. Noticeable deterioration since taken over by well pharmacy from natural health

I would rate less than a star if possible because is accurateWords are not enough to describe my experience in this pharmacySimply awful