John Lewis & Partners

Great luxury home store. They stock lots of items and easy to spend a few quit. But a must-go if you like your home and gadgets.

We visited this place as we are expecting a baby soon, and we received excellent guidance and recommendations for everything we need. The staff was great and provided us with helpful suggestions on baby essentials. I highly recommend using their baby service for all your needs as you prepare for your little one's arrival.

Recently came in for some advice and demos on pushchairs and car seats.Whilst I appreciate they recommended we make an appointment to get the full tour, the info we were given was at times irrelevant to the questions we were asking, or misleading. We asked 4 separate times to see how a car seat attached to a stroller, but this never happened. They went in hard selling £1000 deals without asking our budget, which made us feel awkward, like we couldn't afford to shop there.We stated our intentions clearly from the outset. If you can't show us what we ask for without an appt please be honest. Also appreciate that this is a hugely important decision for the safety of our child which shouldn't be tainted by hard sell tactics. We left confused and disappointed and won't be back for the appt.

Recently visited John Lewis at Trafford Centre as needed advice on an outfit for me to wear at my daughter's wedding. Had an appointment (free) with personal shopper assistant, Adam. I was absolutely delighted with the whole experience. Adam was so helpful, not at all pushy and I left with the perfect outfit. Cannot recommend him or the service highly enough

Chicken soup was lovely. Lots of busy staff not really knowing what they are doing. Badly organized. Need a leader. Big queues but no clue sadly

Christmas shop has arrived. Nice decorations and displays, but smaller selection than previous years.

Oh dear. 11.30am, a busy Saturday morning, a couple of weeks before Christmas. A time when shops and cafes should be well staffed, people should not be kept waiting 15 minutes to get a cup of tea and Saturday employees should not be fiddling with their hair while serving food. A time when managers should ensure long queues are not forming, staff should be aware that not every customer is able to stand and wait for nearly 20 minutes to be served while the staff chat, move at a snails pace and be gazing into space. Absolutely dreadful service, saved only be a reasonably clean and tidy eating area and a decent - ish cup of tea. This is not acceptable and quite honestly, it's no wonder that John Lewis are struggling if this is any indication of the levels of service.

Great experience with Josh from Samsung, however experience was unfortunately 3 stars because of Ade.Josh was extremely helpful when myself and my partner were buying a TV. He was extremely helpful and not pressurising at all.However unfortunately Ade was reluctant to serving us for some reason I don’t know why. He was extremely abrupt when asking our details. To be quite honest his customer service was shocking. It was 5:45 on a Sunday and he clearly couldn’t be bothered to serve and just wanted to get home.Customer service should be the same through out the store regardless of being 15 minutes away from closing.Thank you very much Josh for your excellent service we really appreciate it.

Ordered a TV with installation. The after sales service is very good . I was well informed on date and time of delivery . Phil and Tom came in time for delivery and installation . Their services is top notch. Phil provided good advice and very professional. He also helped to ensure the proper running of the TV. Highly recommend

Wide selection of homeware items and a good discount section for technology and also a good discount section for babies.Shop is always clean and staff are always friendly and helpful.It's a shame that the shop doesn't offer price match anymore, however still plenty of good offers to be had.