Lisburn Primary and Community Care Centre

Public Hospital

Had to get bloods done today 13/12/2023 12.20 pm after post surgery. At the moment I’m in a wheelchair. We couldn’t find a disabled spot anywhere so ended up driving up levels to find an ordinary space. Due to this I ended up 10 mins late. My husband went to check me in and was told clearly by level 3 receptionist we were late. My point is at my last appointment I was early and ended up waiting over half an hour before getting called. ??????????

While my GP is very very good, the telephone service is hopeless. On the rare occasion that I try to contact the practice it is almost impossible as the general enquiries line is constantly engaged and there is no queuing system for calls, hence repeatedly cut off until you just give up.

The new Lisburn Health Center. Parking is horrific with in the new multi storey with spaces far too tightly packed in. Park at your own risk!Cannot get my head around the phone triage system for laganview. Why do we have to be pitted up against each other having to make hundreds or redials for an appointment given in 3 weeks time? Makes no sense.Hazel, the treatment nurse was lovely and friendly. Felt sorry for her, stuck in a room reading 25.5 degrees at 9am because they didn’t put air con in a £41million building. Shocking.