schuh

Friday 13th May 2022. Time of visit 19:30. Service was fantastic, manager on duty was brilliant and so professional dealing with an accident of a member of her team, whilst still giving me & my daughter attentive service. She’s a fab employee and a credit to Schuch.

Tried posting on the Schuh site but it wouldn’t work. Had to post here because of the two best customer advisors I’ve ever met:Luke and Amelia in Cardiff St David’s - genuinely the most helpful shopping my experience I’ve ever had. Superstars. They were both really helpful with recommendations and super patient with all the different shoes I tried. Five stars

I bought a pair of red converse recently (a few days ago). I received outstanding customer service, by a very professional and friendly staff member Gary! Thanks for the great service...I will be back again.

Very friendly helpful and very patient loving my new Dr x

Love this shop but not a lot of sizes in stock suppose Waiting for restock after Christmas

Nice friendly store. Only went in to collect and online order. They had a greeter on the door who didn't say anything which I thought odd, but otherwise I found another staff member who took my order details and got someone to bring my parcel out. Massive selection of shoes on offer, and seems like plenty of staff to help you.

Five star review for the brilliant customer service skills of Nat who is personable, friendly, and super helpful. Nat really turned the pretty ordinary task of buying shoes into a great and memorable experience. It's clear Nat always puts the customer first and he was no different when we visited Schuh - diolch Nat!Very reasonable prices in the sale and great to see Blue Light discount on offer.

Poor service, waited 10 mins for a pair of shoes to try on, they were too big, which is unusual as I am always the same size with shoes. I then waited another 10 minutes and no one came back to check on me to see if was happy or wanted to buy them. I just put the shoes back in the box and walked out of the shop without purchasing anything. The place was well-lit and clean and tidy, but service was very very slow. Won't be going back in a hurry.I did contact you as requested and I was told, thank you for contacting us we will report it to the shop. If that is making it up for poor service, that to me is not good. Thank you for trying.As a local guide, I do take it quite seriously what I right as it can be very important to businesses and this is only the 2nd time I have given a view this low since becoming a guide.

Came to today with my daughter and friends to buy her first pair of converse. We were approached by a very friendly man asking us if we needed some help we picked a variety of shoes to try on and were passed over to a lovely lady called Liz! Her customer service skills patience and friendliness was next level! She surpassed every level today, even to the extent of letting my daughter use the private bathroom! Makes a lovely change to be greeted and treated so well whilst shopping! Fantastic service! Know exactly where i will be shopping for shoes in the future! Thank u again Liz x

Friendly staff and clean, tidy shop