Ken Williams Motors

My Lorry had a broken leaf spring , thankfully it snapped near a service station & managed to safely limp into the parking area , Tom from ken William's recovery was out in no time , & safely recovered me back to the workshop , he was polite & professional throughout, highly recommended

I am not one to leave reviews, but after the terrible experience I've had with Ken Williams Motors, in Swansea, I really feel the need to.After my campervan broke down on the M4 and was towed to the police compound, I was recommended to use their garage to get it repaired the following day.The campervan is my full-time home so I talked to them on the phone first thing in the morning (8:30am), emphasizing that I needed it looked at as a matter of urgency.From the first call, I was told that the van would be looked at in the next hour and I was confident that there would be a diagnosis by lunch time, and a quote for any repair. That would have given me enough time to organise the van being towed to me (two hours away from Swansea) if the quote was too high or if the repairs were to take several days. The main point was that I needed my home back to sleep in it as soon as possible.After two hours and no call back, I rang again and was told that the boss was very busy. I apologised for pestering them but emphasized again that it was so important that they looked at it as soon as possible so that I know the next steps I was to take to have my van back, fixed or not fixed.After ringing a third time and feeling sorry for pestering them, I stopped insisting and patiently waited for their call while increasingly worrying that I might not get my home back on that day.At 3:30pm I finally received a call from the boss". He offered no apologies for the time it took to look at it or any sort of sympathy

Great service, i am new to the area visiting a friend when my car had a fault, ken williams garage took the car in last minute and sorted it out the day. Great service, would recommend to all without any doubts. Great work. Nice people always willing to help.

Terrible place, took my car for MOT which failed I was then told they could not undertake the work to fix it. I emailed to complain and received a rude and shirty reply. Highly unprofessional and bad mannered. The guy on the desk was surly and unhelpful. Would not recommend. I then asked for an alternate dispute resolution this request was completely ignored!!! Clearly customer satisfaction means nothing!! What a disgrace.

Well, clearly an individual member of the public with a small van is beneath them. Treated with total disdain from arrival despite having to wait a week to get a slot and explaining everything over the phone.When I went outside to meet the mechanic" at the van

I got a service here and told them my steering was a bit 'loose'. They charged me 90 pounds extra to tell me my front tyres were worn. They're more expensive than Halfords for a service.Avoid this place unless you know about cars so you can't be ripped off.

Campervan was leaking and leaving a trail of liquid in a car park. Concerned it may be serious we were recommended Ken Williams due to the size of the garage. They had fixed and cleaned up the van within an hour so we could continue our holiday. 100% would recommend.

Went to get collect car from garage and they lost my keys waited patiently for an hour for them to look for them in the meantime I was left feeling intimidated after the mechanic came out and told me I should have picked the car up the day before as work was complete then, even though nobody contacted me till that day, tried to blame me for them loosing my keys and made out as if I was the inconvenience. Husband rung to try and see what was happening proceeding this mechanic and another staff member came out to have a go at me because my husband had rung.The worst customer service/attitude I have ever experienced. Main person on desk found my keys in another car eventually he was the only one who seemed to be helping and was polite.I don't expect to pay over £400 then get my keys lost in which I was very understanding about I am forgiving that people make mistakes, but then to be talked to that was was disgusting.Left garage upset, shocked and intimidated I will never deal with these again and never wish to be recovered form a company like this especially if I was at the side of the road alone.

We can 't praise Ken Williams Motors highly enough. Our 13.6 m trailer had a fault 18 miles away. Called Ken Williams at 1800. They were out to our vehicle and had it recovered in around 90 minutes for a very, very good price. They had the trailer repaired and ready for the road just after lunchtime the following day. Truly excellent. Very nice people and excellent service at a very good price. Thank you.