Canvas The Old Fire Station

By far my worst student housing experience! Issues with the room like no AC in a room without windows & terrible mattresses that they refuse to change as well as other ongoing maintenance. Management shows no compassion. Some members of the staff team are pleasant, polite, and helpful. However, there are inept staff members that provide zero to no service and clearly do not understand the function of customer service.During my stay, I watched staff in complete panic, with no idea what to do or how to handle a crisis. Some nights when I approach, the night team (black hair, male) is watching TV so loudly at his desk that I can't hear myself think to talk. This staff member has no regard for us students. He is rude, passive aggressive when speaking and not helpful in the slightest. To make matters, he and a female staff member sleep at the front desk during the night. I am not the only student to see this absurd behaviour and the glass window doesn’t hide this either. We see this so often that it’s been discussed in my friendship group. How Is this allowed?? I feel completely neglected by the staff and unsafe to know this happens at a reception that's open 24hours & there’s no security.I have booked another accommodation and I’d recommend you do too.

Alicja has been very helpful whenever I've asked her for something and is ready to go the extra mile in order to provide a welcoming environment for myself and other residents. She's easy to chat with and has made me happy to be here.

The ONLY positive about this accommodation is that it's close to Aston University. Not only were there extensive maintenance issues, they falsely advertised a room in the bandstand that I put an initial offer on. And then placed me in a basement room with little to no natural light (which was the opposite of the room the staff showed me). After many complaints from myself before my first year at Uni even started, they finally moved me. The new room was suffocating due to the lack of ventilation in the room and non-opening windows. In the winter, it got freezing as the heating system was poor and faulty. Even though I had made many complaints, it never got fixed.The gym is hardly a gym (probably why it isn't shown on the website). The lift was broken for an extensive amount of time, and some of the laundry machines were out of order for the whole time I was there. And there were constant water maintenance problems that led to the water being shut off and hot water turned off.Among all the negatives, the staff are lovely and friendly; however, posts from the mail were lost a couple of times, and the in-house parcel tracking isn't very efficient. I STRONGLY recommend viewing this accommodation before moving.

NEW OWNERS. Just got 100% worse over night. Online account gone. Lost payment history. No way to create a new account. Birmingham number on website unavailable". London number being looked after by one person who is only taking bookings and can't help. Lovely apartments but there is literally no management support

I rented this accommodation for my son. Unfortunately we didn’t view it in person prior to him moving in. The accommodation was nothing like the photos. It was dirty, dingy and had mould on the windows. The bathroom was infested with silver fish and the hob short circuited every time he tried to use it. My concerns were ignored and I had to get the local councillor involved before some of the issues were resolved. Don’t waste your money. Better accommodation in surrounding area. I paid over £8k for a flat which wasn’t even worth £2k.

The accommodation is one of the costliest accommodation in Birmingham. They have a gym just for the sake of having it. It’s not well equipped at all. Also the laundry room is very small (the washing machine is not clean most of the time).Coming to the rooms, the windows don’t open, you feel suffocated during summer and heater don’t work well, hence very cold during winters. Also they don’t provide cupboards in the room instead they give few racks kind of thing. Finally, coming to the kitchen part. As mine was shared with 6 people it was terrible experience. Flatmates don’t clean up the mess it’s dirty of the time. Anyone can fall sick. The inspection happens once’s in a blue moon. So, no one cares about the kitchen to clean. My experience was really bad.Good part of the accommodation was that it was closer to the university and the social space was good to hangout. Also, the stuff was kind enough to help.

If google would let me give 0 stars, I would. This accommodation is the worst one in Birmingham! So many issues ever since I moved in in 2022/23, ranging from food stained unpainted walls, a window that doesn’t open and overall a lack of quality. You’d be paying thousands for a room that is not even worth a penny. I promise you if you had to pick the street or one of these rooms, you’d choose to sleep on the street. Furthermore, nervous about making friends? No worries! The silverfish infestation this building has will give you a warm welcome and you can make loads of friends with these bugs that come out every day for a room party. The staff will not listen to you when you approach them with problems and they will do their very best to steal your money. Not sure why people still choose to live in this building, I know I’m not the only one who has had issues, I’m just not scared enough to post this. Again, DO NOT choose this accommodation, prison cells are more nicer than this!

Lived here for a year. Loved it, nice staff, beautiful common room and study room. The rooms were a bit small.

Today i cheked out from this accomodation it was lovely to stay here i really want to tahnks every one of the reception staff specially the maneger Teliza she was polite helpful and amazing person she helped us alot also she staied cooperate from the first day until the last day i were there , also i would say Micheal is a hard working person i want to thank him for his efforts and help.