UK Parts Direct Ltd

Perfect Customer service.Had a problem with my MB V2.0 bought years ago and no longer in warranty. Required new cable which UK parts direct listed online swiftly and delivered in less that 24 hours. Perfect customer service, order pricess and delivery.

Ordered cr max arrived quick tested scanner on my car works perfectly great company to deal with thanks

I got a battery (GEL) upgrade for my fireblade.Great price, great service and free shipping.Can't complain at that, I would use again no problem.Many thanks..

Purchased icarsoft CR proBrill bit of gear, already sorted Transit. Fast delivery.Defo be using again.

Bought a icarsoft diagnostic unit from U.K. Parts Direct, Brilliant service, brilliant products, very helpful and informative. 100% recommended.

Absolutely despicable and abhorrent customer service.I Honestly would NOT recommend this Company.I purchased a diagnostic device in April 2022 from ebay. It arrived quickly and was well packaged the device looked good quality so I provided the seller with positive feedback.I first used the device in July as I required to reset an oil service, however the device failed to carryout this function. The sellers page stated that it would be able to reset an oil service on an Evoque 2016.I made contact with the seller as soon as I became aware of this issue.The seller stated that they were aware that this function could not be carried out as previously stated on both their ebay page and on the actual box that the device was contained within.I asked for a refund and was advised to return the device(I can provide the email)Shortly thereafter I packaged the device, complete with all items received including the screen cover.I have NOT altered the device at all and wouldn't know how too.When I contacted the company by email to say that I had proof of receipt of postage and that they now had the device and requested when I should receive my agreed refund. (I have a copy of the email they sent) they replied stating that the purchase was outside of the 30 return window.The diagnostic device purchased was not as described or indeed fit for purpose. Obviously I purchased a diagnostic device and as it didn't do as stated by the seller, it was logical to expect a refund.Unfortunately that was NOT the case. The seller has admitted that the diagnostic device cannot carryout the reset as stated and detailed both on their site and written on the side of the box that the diagnostic device came in. I have an email to prove it.The sellers response is utterly farcical. When I purchased the diagnostic device I didn't need to use until the oil was due to be changed. And that was in July, yes 3 months later. Ukpartsdirect admitted that the diagnostic device couldn't reset the oil service.As for getting a refund. Luckily PayPal has already credited my bank account with the full payment. I had no need to try and claim anything from my bank and just make you look even more incompetent it was not paid on a credit card either.Trading standards have been made aware also.

Bought a programmed tpms sensor for my Renault Kadjar . Did exactly what it's supposed to straight out the box. Thank you .

Phoned at 4pm to check they were working between Christmas and New year which they were, then placed an order online.Item arrived on a scottish island the very next day, seriously impressed with the service

After a break in to my van and having a diagnostic device stolen I came to UK carparts to buy a new scanner so I could finish work on a car I was replacing a injector on, when I got there the store was closed but there was a gentleman in working in his office who answered the phone I explained my predicament and he happily helped me with a new tool ill definitely use them again in the future and the new scanner is a whole lot better than the autel one I had stolenA big thanks for helping me and making a bad day go a bit better

Absolutely terrible customer service. I would not recommend this company to anyone. I had a faulty tyre sensor which they said that it would need to come back to go to the manufacturer for testing and once a report comes back they would then resolve the issue if found to be faulty. So they expected me to keep my car off road for all this time. I purchased a new sensor from them and replaced the faulty one and everything works fine again.Contacted the company to state that the new sensor solved the issue and their response is, send it back for testing still and then if found to be faulty we will resolve the issue for you.So paying out to buy the new sensor does not prove to them that the old one is faulty. So now I am out of pocket for 2 sensors!Amazing customer service!