Quorndon Formal Hire

Old school service is the best. Lovely ladies who were happy with the banter we had in the shop. Suits were perfect for my wedding

A lovely lady who knows her stuff. Great suit and very organised. Ty

Such a disappointing experience.A beautiful shop in a beautiful location with beautiful suits, my husband hired a suit for a function last minute. Before we were able to pick up the suit we were hit with covid, therefore not able to attend the event we had hired the suit for. We had paid for the suit on the day of fitting, £75, and had expected not to get all of our money back for the suit, however we were utterly shocked when we were told we would only be entitled to £25 back as refund, In cash despite paying by card and we would need to go back to the shop to claim it . The owner we spoke to was very rude and dismissive, she told us that she had already made alterations to the suit ( taking the leg up an inch) and that the £50 was needed to cover her costs. She stated it was not her problem we had to cancel.Upon my return to the shop to get our £25 refund i questioned the amount again, I asked why the refund was little, minor alterations would not cost £50 to fix and she would of been free to hire the suit again, that surely they had a covid policy as so many other hire shops do, I said that the experience would make me not want to use her service again in future. she stated the £50 was a deposit and they do not have a covid policy. Why would they. It was not her problem that we had to cancel. She was not at all bothered about loosing any future business from ourselves. I then checked the website that states the deposit is 50% of the full price of the item, I pointed this out to her, and she finally decided to refund us correctly.I will not be using this service again. Especially in these uncertain times we found ourselves in and the ever changing circumstances, you would expect a local business to treat its customers with kindness and compassion not to rip them off at any chance they get.

Local shop with local service. Happy to give advise on suit selection. I used them are local to me but would have happily travelled from further a field for the service. There's no parking but the village car park (which is free) is just around the corner. They were also flexible on collection and return times with some of us working long hours. Highly recommended.

Great service. My son looks amazing for his Prom.

Good old fashioned service! I was in desperate need of a dinner suit as mine seems to have shrunk and the ladies went out of their way to help me, many thanks.

Very poor customer service, provided the wrong shirt for one of the suits hired and when I rang to find a solution got shouted at down the phone

Such a disappointment, all nice until they have your money, things not supplied properly and poor customer service.

Wonderful service received by my (now) Husband and his Groomsman. She couldn't do enough for them and was extremely patient when a few of them misplaced a pocket square or two! Thank you for making the boys look incredibly smart!