Baldwin Salter Ltd

Excellent service - immediate booking of an appointment to resolve the gas supply issue to our cooker on our 52’ motor cruiser moored in Dover Marina. Problem fixed within 3 hours and further plumbing work identified to be resolved successfully the next day.

Called these people on the off chance. The guy came today.Could not replace the tap as he said we needed a carpenter when this wasn't previously needed.Then went to the kitchen and was meant to service the boiler.I said if he can't do it to leave it as I had to go out and left him with my mother.The photos are attached. He dropped the kitchen door damaging it and the screws are missing and the bottom of the boiler is also missing so we now have to call someone else as an emgergency. My elderly mother is very upset. You should not send people who cannot do the job.I did say to leave it if he felt he could not do it. We are not paying you considering he didn't do anything and actually left the boiler in a worst condition than it was in before.Don't do something if you don't feel confident. I did tell him to leave it and I will call someone else. I now have to ask someone else to rectify it as it could be dangerous now. We cannot find the screws and there were screws there. The boiler has also been serviced before with no problems. Not happy. You have left an elderly lady in tears. Don't recommend you Sorry !

The boiler had faults on and kept tripping out. I was recommended Baldwin and Salter to do a power flush on the system. When they arrived they checked the boiler and radiators and let me know that a flush was not the issue. He made some adjustments to the boiler and it has sorted the issues we were having. They could have pulled my pants down with what I thought was needed, so it’s refreshing to get an honest diagnosis and fix. Highly recommend the service level and professionalism of this company.

We have always used the company for many years now and have found them to be helpful, professional and there work outstanding, go the extra mile for there customers. Can't recommend them enough thank you for all your help this Christmas.

Cowboys..55k worth of elaboration.? I could go deeper trust me with photos and facts and the upset you caused my elderly grandmother. But will leave it all in the email via solicitors thanks.

Made 3 appointments to have our boiler serviced, 1st was cancelled by them and the next 2 they didn’t bother to show up. No phone calls or apology and waited in all day for nothing. They asked if I would like to make a 4th appointment, err, no thanks.

If you want an outstanding customer service, this business is brilliant. However, if you want trustworthy workmanship, this business is not for you.

Have used this firm twice now for small plumbing jobs at home. Discussed needs by phone. Clear pricing given. Punctual, tidy, work completed and checked to satisfaction in a fraction of the time it would have taken me to do. Billed by e-mail and paid online. Recommended.

Was informed after an engineer come out that it was a serious fault of my own food blockage, after receiving the most insulting invoice. I had to pay £90 for someone to take my ubend off (which I explained I already done).Was put forward for a specialist to unclog the drain. After days of waiting the guy come who was very honest and said it was no fault of my own and no food blockage !!!Wonder how many people your charging for 5 mins work.Be expecting an lengthy email very soon.