Polka Dot Travel

I genuinely love booking my holidays here. The staff are always lovely and friendly and have always found us the perfect holidays. Amazing service!

Original booking was great....as was paying balances arc. Staff were lovely and accommodating.However, less than 2weeks before we were due to fly out we received an email to say that we would be charged an additional fee by the hotel for resort fees. After days of phone calls and being told not to contact their agent or hotel, I was starting to get stressed out because we were (quote) ' guaranteed no hidden or additional fees'. We were told that we would have to pay and try to claim it back, then told to talk to the hotel manager when we were there, then told 'it's not our fault.... the lady who served us even confirmed that she remembers that we had paid for a more expensive hotel to guarantee that there would be no additional costs!!In the end I contacted the hotel directly who simply explained (within an hour of my email) that the resort fees were not applicable to us, only to reservations from september onward. I informed polkadot of this and STILL haven't received any form of apology for the stress caused as a result of them miss-informin us of these fees.Overall: great agents but only when things are going smoothly.

Really helpful friendly staff. Always have great deals

Really helpful staff, pleasant courteous and willing to assist in any way. They got js a great deal for our holiday. Cant recommend them highly enough!.they were brilliant! Thanks so much for all your help

Great helpful friendly staff

Very helpful travel agent, I have arranged many holidays using them. I would recommend them to look for holiday packages.

Very friendly attentive staff allways willing to go the extra mile for customers.

Fabulous friendly knowledgeable service

Always helpful has knowledge of any questions asked staff are patient and king and Alex from Shrewsbury is especially wonderful

Absolutely appalling service, promised call back or email as could not give price for a holiday when went in, 6 weeks and still nothing. DONT BOTHER GOUNG HERE