House of Fraser

I bought a Vans T-shirt from here which was on the 20% sales railing and I still got charged the full price even though I tried to explain that if it’s 20% then you have that deductible but the rude young girl kept repeating herself which got really frustrating. I took the T-shirt and left without my receipt.I’m never shopping at House of Fraser again!!!!!!

I’m sure some people just love leaving a bad reviewThis place has over 3 floors of products and the staff are helpful whenever we have visited.Good selection of items, well Stocked and have never had any issue coming here over the last 9 yearsWould recommend to anyone

I do not write bad reviews without reaching out to the store to fix the problem first, but we have done so but still no resolution!WORST customer service. We went to HOF for the Black Friday promotion and spent over £500 to be eligible for the promotion of £100 gift voucher. For some reason the till point only granted £50 and the manager was called, who advised us to contact customer services to because she didn’t understand why this had happened.We went away and contacted customer contacted services, who told us to return to the original store since they it is only the issuing store that can help…!!!We have explained that we live far away and could they please sort out without another trip in to a store that didn’t know what to do with our issue in the first place!Is this how you treat customers who spend in excess of £500 with you… Terrible.

Took advantage of the school strikes to take my 12 yo son into the perfume department today on a quiet day to buy his very first perfume with some birthday money he'd saved. The lovely blonde sales assistant (maybe called Candice? Sorry I didn't catch her name) was so kind to him, firstly giving him a little lesson in top notes, heart notes, base notes, and how best to apply and wear the different scents, then giving him time to browse and have a think about it all. She really encouraged him and passed on loads of knowledge, and made him feel empowered and confident to make the right choice for him with no pressure, just helpful guidance. What a great shopping experience for him and fabulous customer service from her. Thank you

A real shame, hardly any changing rooms open, huge queues, no ability to get a refund if you can't try on, no customer service at all. Some good stock but won't purchase from here when customer service is so poor.

Normally, I'm not someone who likes to make negative comments about businesses, but I want to clarify this issue.My spouse liked a pair of shoes two weeks ago, but since it was a display item, it was heavily deformed. So, we decided to order it online even though the delivery fee was £5. However, the product never reached us. Later on, we received a refund for the product.Due to my spouse's need for the shoes because of work, we specified that the next delivery should be made to the store so that we could pick it up. What we encountered was very surprising. The product, which was displayed as a showcase item in the store, was sent to us as if it were a new one, but it was clearly evident that the product was a display item.We explained the situation to the store staff, and one employee said that they could exchange the product with another one. So, we went to the cashier with the store employee to proceed with the exchange.Then, a so-called manager named GUS, told us that the product was defective and they couldn't exchange it. They suggested that if we wanted, we could send it back online. I expressed our disappointment as customers who were already inconvenienced and had paid £5 for delivery, and I mentioned that they should apologize if the defective product were to reach us.Instead of accepting the product exchange, they insisted that we pay an extra £5 for the return shipment. Moreover, while saying all these things. Such practices and treatment are unacceptable in any store anywhere in the world!"

Really bad customer care; both in store and online. They refused to return the faulty jacket 2 days after purchasing it. I contacted the brand company and they fixed the issue to me.

Average at best.Such a shame. This was a premium store, it is definitely not anymore.If you are lucky enough to find a staff member to help you then keep hold of them until you have completed your purchase as they are very rare in this store.None of the staff seem particularly happy to be there and do the bare minimum.The store isn’t dirty but neither is it what you would expect from a premium store and certainly not what it used to be. Ripped display stands, more empty tester bottles than ones that are actually useable etc.The lady that helped us was very pleasant but obviously didn’t want to be there. I would buy online in future as the journey certainly doesn’t warrant the customer experience that it used to sadly.

One changing room open for the whole ladies floor ok a Saturday... result: a slow moving queue of 15+ people. Brain dead staff refusing to open another.We had an arm full of clothes to buy, but gave up. No wonder this store keeps bouncing off failure. Management should be ashamed of themselves.

A staff member with shoulder-length teal-coloured hair helped me pick a suit. I don’t wear suits, they took my measurements and gave advice without pressuring me to purchase anything. I left to view other shops and came back for the suit. Great customer service and introvert friendly.