Counselling Wiltshire - Trauma Informed Counselling, EMDR therapy & Supervision.

Was looking to set up a 20 min call with Gilly, she casually notified that she would give a call at 1.30pm onwards (not officially booked) and will she agreed check in to see if I am still available at that time.Things propped up for myself, she texted to see whether I would be still available at that time, unfortunately I was not.I've asked to reschedule the free 20 min call, apparently this would now be made chargeable. Which I was not made aware of beforehand. Quite unfair and inflexible for her to charge me for a 20 min call to see whether if this therapy is the right fit when there was no hard booking made.If she wants to be strict with her time as she quotes as per the terms of my website" then maybe be strict with the hard booking timings and cut the casual tone and lay out the consequences of it being made chargeable if you miss it. It sets expectations straight.Since I had no idea that if I miss the free 20 min call it would then be made chargeable if rescheduled. Also ridiculous to charge for a 20 min call since all it is greeting each other and see what they can offer you. there is no real service provided for the 20 min call?"

I have known Gill for many many years you will never meet a more honest and reliable person.

Excellent service provided and support given. I would highly recommend Gills service to anyone.

You won't meet a kinder, empathetic person. An intelligent and consummate professional whose dedication to others shines through in her therapy and counselling work.

Warm, professional counselor with a wealth of knowledge and experience. Fantastic new office space post COVID. Such a relief to have a counselor experienced with complex trauma. Exciting that EMDR will also feature. Thank you for offering such a valuable service!

I have discussed several difficulties in my life including grief & stress with Gill & I have found her very helpful in helping me deal with these issues & move on in a positive way.

Gilly is such an amazing therapist; highly skilled and an all round lovely person. I really couldn't recommend her highly enough.

Counselling Wiltshire is open most days and Gilly responds promptly to all enquiries... Finding time within the week to see new clients or referring on to other trusted local Counsellors if needed. She professional and a trusted pair of hands for anyone looking for counselling in the Swindon or Wiltshire area.

So pleased that you have managed to rebuild after the knock back of Covid, with moving into your new office. Such a lovely space for people to come.Also a big well done on your EMDR training. All of your clients will really benefit from this. Your always wanting to learn more and widen your knowledge.You really are a great person and someone I can always rely on day or night.Thankyou Gilly.X