John Lewis & Partners

Visited Brent Cross John Lewis and was assisted by Amy on Level 1 in the Christmas Section. Was an amazingly helpful and knowledgeable Team member. Outstanding customer service and a huge credit to the John Lewis Brand. Would highly recommend her to help with all your needs and requirements. What an asset to them she is.ThanksGav

Bad customer service experience at John Lewis Brent Cross shopping centre. My daughter received a buggy as a gift 1 year ago and the buggy became faulty. My daughter had the online receipt but because the receipt wasn't under her name, the way the Manager and the salesman looked at her and me was so suspicious, like she is a thief. Like we are thieves. They tried to be polite but the way theirlooked at my daughter and I said it all. It made us feel so uncomfortable and unwelcome. They asked for the friend that bought the buggy to be present in order to exchange it because of the staff discount that was applied at the time.We are so disappointed and discusted by the attitude of the staffs.Your staffs need more training.

Great place with great staff. We went thinking we might look for things and didn’t plan to buy. However considering the dedication of the staff specially Elton in baby section who gave us due Time and space explaining all details of the product. Well done guys, really impressed with the professionalism.

Unhelpful staff and poor customer service. I was waiting for 35 minutes to get help with an item I wanted to buy. every member of staff that I managed to speak to, asking for help, rather rudely said they don’t work in that section and didn’t bother to direct me to someone who could help.

Went into The Place To Eat. I understand you can’t bring outside food. I haven’t even sat down yet, yet the old lady working there with the red lipstick had a mouthful to say about my sealed food box that i haven’t even opened. Next time if you’re going to talk down on people with such rudeness, make sure you wipe your lipstick off your teeth. Looking like you killed half the meat with your teeth and served the meal to customers.

Decided to have some lunch at The Place to Eat.There were only two people in front of me, but I've noticed that the hot food counter is usually slow with their service. It's like an extremely snail pace, don't know why, I've heard other customers in the queue comment on this too. There's been times in the past where I've had to wait 30 mins when there are two people serving... Pretty annoying.Aside from that, the soup and roll was nice, staff seemed polite and accommodating enough.Just wish they'd take note of the slowness of service at this particular counter. The staff seem to only know the slow pace of delivering a service.Toilets are available including disabled toilets. Just need leave the restaurant and walk around the corner.Noticed a fancy new hand dryer there too...Great investment, very hygienic...Still like the staff who clear up, very friendly and poilite. Thank you

We had an appointment with the nursery team and it was wonderful. Really helped us decide on what we wanted and needed. We didn’t feel pressured to buy on the day but left with a thorough a list and ended up purchasing a few weeks later. That team have also been a great help since when I contacted them with questions. Can’t recommend this service enough.

Unpleasant customer service at Brent Cross John Lewis, women department.Returning a dress I bought online while away on holiday. Wrong size, so I needed to return when I got back from holiday. Apparently, the return policy is 35 days; I was two days late. I explained I was on holiday, just came back, the dress doesn't fit,I can't wear it. The sales assistant was just unpleasant. It made me feel uneasy; I won't be buying from John Lewis online again.