Bannatyne Health Club & Spa Darlington

The gym is of a good standard, has everything you could ask for and the equipment is of good quality. It’s nothing special but it does the job.The reception/entrance area is nice.As soon as you exit the changing rooms to the showers/pool/sauna area, it all goes downhill and has you questioning why you’re paying so much for the membership. The shower area stinks, the floor is filthy. The toilet area is also filthy and is clearly not regularly maintained. The sauna is just a tad warmer than a room with a couple radiators.Overall, I wouldn’t recommend. I’m paying a premium price but I’m not receding a premium service.

The gym and all equipment is great. Shower facilities are really awful, heavy black mood on the ceiling and boxings, grimy shower heads and an unpleasant experience. Not what I expected from this gym, serious refurb required to shower facilities.

Oh dear! This was very poor in all honesty. Certainly not a relaxing Spa experience and the worst spa we've visited. It's more like a worn down leisure centre than a Spa. The pool had fitness class on the go when we arrived with music pounding, glass windows all around on to the car park? Only 2 loungers around the poolside was astounding. The sauna was tiny. The steam was really good tho I have to say. The relaxation room upstairs only two of heated chairs worked and you couldn't hear the relaxing music for all the traffic passing by outside? Why on earth wouldn't they sound proof it or something? But the worst thing of the lot was the showers in the changing rooms. I went in 3 separate showers because the thermostat in the first two wouldn't work and just ran cold only no matter if you turn them to the red, then the third shower gave nice hot water but the shower head was hanging off the broken wall and most of the water was just running down the wall? The tiles on the floor were all old and broken, the paint on the doors and handles was hanging off, it honestly was like being back in a knackered leisure centre in the 80s. We actually left after 2 hours even though we paid for all day and didn't even bother having our treatments. We'll never go back to this or any other Bannatynes. Terrible

Used just for a day as part of a virgin experience voucher. The swimming pool area and changing rooms were nice and clean as was the jacuzzi, sauna and steam room. The reception staff were friendly and helpful. I had a facial and a back massage, both were sublime. Highly recommended.

We booked through wowcher we had to end up ringing the spa up as it wouldn't let us use the code even though it took the money out of my bank and we received confirmation from them. We received no confirmation from the actual spa as the receptionist didn't enter the correct email address for us to recieve the confirmation. When we arrived we were told about facilities from the assistant manager . The facilities are nice but not worth the money you pay . We had booked a spa package with a cream tea when we went through to get the cream tea they didnt have any scones left for us so the lady in the cafe nicely gave us a meal and drink each for the inconvenience. We were the haggled at the spa for treatments we booked it cost us an extra £20 then we were conned into buying products which we didn't receive the £10 off which was also included in the package we booked. Nice massage but left in agony and still in pain today.

I was gifted a spa experience for 2 as a birthday present and I went with my partner. The treatments and staff were lovely, however everything else was just average. The food was average at best, very expensive, and Luke warm. It was obviously just microwaved. The pool was the worst part. Not heated at all, genuinely freezing cold, tiny (!!), and dirty. There were plasters just floating about in the pool, it was overcrowded as it’s too small for Bannatyne members and spa goers to enjoy, as the pool was barely 25m. Sauna, steam room, Jacuzzi - the same again. Crowded. There were 2 Sun loungers around the entire pool… Not a relaxing experience , I suggest having designated days for just spa goers. Major upgrades needed. Nice treatments but heavily disappointed as my “relaxing spa trip” was overpriced, dirty and overcrowded.

Was bought a spa package here for mother's Day and came with my mum. Spa treatments were lovely one of the best we have had. Pool area was ok but not enough loungers and the heated beds and the water bed room was lovely but again not enough beds. Overall was a lovely day. We had amazing service from the guy at the reception who was also serving us coffees he made us feel welcomed and at ease. Not sure on the hotel being in a different place it would have been better to have the hotel and spa in the same building as once we were oiled and relaxed we then had to jump in the car to go and check in.

Staff were brilliant but some members of the health club were particularly rude. Sauna was closed and the pool had an aqua aerobics class on so couldn'tuse it for an hour. The relaxation room was OK but one of the beds didn't work. Not a great experience certainly won't be back.