Carpet Rite Edinburgh Ltd

Terrible experience here, repeated appointments to fit new flooring where they didnt turn up, repeated phonecalls where they were 'on the way'. Luckily was part of an insurance claim so int he end we were able to go elsewhere

Dreadful experience! Carpets were to be laid through and insurance claim. Called to arrange a fitting of one room. Phone not answered, so I left a message for them to call back. Eventually, I called the carpet supplier who connected me. This was a Monday, and an appointment was made for Wednesday. The fitters didn't arrive! They didn't arrive on Thursday either. Only by calling the carpet supplier did we receive a call from Carpet Rite. Apologies all round but not a lot of help as we were sitting looking at bare boards. Carpet was eventually laid on Saturday.Another room was to be fitted the following Wednesday. Surprise, surprise, it didn't happen, and my four calls went went straight to their answer phone. The carpet was laid on Thursday just before we were due to go out!Profuse apologies with fantastical excuses but that is no help. One missed appointment but two!I would not use this firm under any circumstances.

We came here because we want to support a local business. Over the course of 3 months we were promised 3 times that a laminate fitter is 'coming'. We were told to move our furniture to the other rooms in preparation, and they never turned up for all 3 times. This all happened with very poor communication. My partner and I work in the healthcare service and we spend our very limited time off trying to reach CarpetRite but they have ignored our phone calls and messages. We actually had to physically go down to their store twice to ask for a refund. This has cost us months of wasted time and it is very frustrating. We would have been happy to wait a little longer and support a local business if they actually communicated with us, not just leave us hanging for 3 months. This is a very unkind thing to do.

Great selection off carpets and rugs as well wooden flooring can cut to size and take away or have delivery and fitting

Mostly interacted with the guys in store and they were helpful and not at all pushy. Great customer service when there was a slight delay, straight forward quote and very quick fitting.Would not hesitate to use them again.

This is an independant family run business not to be confused with similarly named national chains.I have used them on 4 separate occasions over 5 years and every time they have been excellent, competitive and reliable. I would highly recommend them.

I wanted to support a local business and have the reassurance of an actual shop with people I could actually speak to. The folk in the shop a friendly and helpful but are never the person I need to speak to now there is a problem. The vinyl flooring was fitted in under 35 minutes and boy did it show! I phoned the shop, hopping mad and they did send a senior fitter out that day. However he said it could take hours to lay properly so he made good some of the more dreadful mess and left. I’ve been emailing and phoning since to get the rest put right, but no one showed up on the appointed day nor is anyone answering emails or getting back to me after I phone. They haven’t billed me either so maybe they’re ashamed too. Really disappointed.

Waited in 4 times for the fitters. Each time they didn’t turn up. Disgusting, embarrassing service. Excuse after excuse. I recommend you DO NOT use this company.

Absolutely delighted with the very professional service we received from Terry at the shop. Very impressed with the fitting -many thanks to Gary. Would definitely recommend this company.

Bought my carpet from here 3 years ago, but never left a review. Really friendly service from the guy in the shop and quick installation from them as well. Carpet is still in great condition.