Otter South West Ltd

2nd annual maintenance visit by Otter to do boiler service and system check. Once again, punctual (well, 60 seconds early!!), friendly, professional and efficient. Excellent service, thanks.

Turned up on time. Professional service of my heat pump. Really good effort. Many thanks Paul, Stogursey.

Otter SW just installed a Daikin ASHP and mixergy tank at our house in West Somerset. Our install was a little complicated so they came a few months early to pre-run some cabling before other works were done. Over two full days the install was complete and it was done so efficiently and professionally. Otter's guys have a very deep knowledge of their product, and this helps when they come across the inevitable non-standard features of an install. I really can't recommend them highly enough and the first few weeks of operation have been very positive, with the house warm and bills lower than with our old oil boiler.

Recently had an air source heat pump fitted by Otter. Very thorough and professional throughout on what wasn’t an easy installation at all! Working well and support was second to none.. Would recommend.

Chris was so efficient, knowledgeable and polite and kind. He has been out for a few jobs for us over the past year and we have always been delighted with the swiftness and quality of his work.

Fantastic service from Otter South West Ltd. Prompt and professional attitude from Andrew and the team, with the attention for detail. Great communication from the back office staff and in particular Michelle who helped me with my enquiries. I Would highly recommend this company and will look to use again for future projects.

I am really very pleased with the new air source heat pump which has recently been installed at my home and I have no hesitation in recommending Otter South West.From start to finish their involvement has been a really pleasant experience. All of the staff are really knowledgable, very polite, friendly and helpful.From the moment the engineers first looked at the site it was obvious they were very confident in all they said. I felt very confident in them too. They explained the whole process of selection, planning, installation and commissioning and also took time to help with information I needed regarding the green grants, which has now been achieved.The office staff were super too, extremely helpful and very thoughtful especially when we were cold ... and at Christmas too. The whole system was fully implemented - up and running within 16 days from the moment I first contacted them.The specifications of the system, based on the nuances of our home, was precise and I have not even had to interact with the controls at all, which seem very intuitive and easy to operate, from the day it was fitted. Amazing!Couldn’t have asked for a better service !We are extremely happy with the performance of the unit too.

Chris arrived slightly early which is always a bonus. He went about servicing a the heating system in a very quiet and efficient way,we hardly knew he was there. The price was what we expected for the service and we were very happy with it. Would use them again without hesitation.

Excellent service provided regarding our annual Air Source Heat Pump heating system and re-fixing of a shower control panel. Staff are always pleasant when they visit, as are the admin team. We really appreciate the email reminders when the servicing is due and the ease of booking this in. Thank you.

I have used Otter SouthWest several times, and they are always helpful, never more so than when they installed our Air Source Heat Pump stopped working. The team responded, came out to survey the house and completed heat loss calculations efficiently. The installation is incredibly tidy, and efficient, as well as running quietly. From the team in the office to the plumbers and electrician, really friendly and helpful.