Swarovski

Not a very nice welcoming as I get gawked at as soon as I walk in following with some strange looks and whispers. I was just looking for a gift to buy my friend but now I can't even walk in that place without feeling uncomfortable and this isn't even the first time this has happened.

I got brilliant customer service from Adam in the Leeds Trinity store yesterday. He was fabulous in every way - part of the set I purchased for my sons wedding had broken and it was replaced immediately. Thankyou Adam you made me very happy x

Quite possibly one of the worst shops I've ever been to in terms of customer service. The moment I walked in, the till assistant looked down through their nose at us, as if I was some sort of a peasant, and I could hear another assistant in the background constantly tutting at us when asking for assistance, as if I'd asked her to bow down before me and give me a complimentary foot massage. After several attempts of trying on some rings that I liked, though none of them were my size, the same assistant started tutting again and also started huffing and puffing this time, to which point I'd had enough and decided to leave as the whole experience made me feel really uncomfortable. It felt like I was constantly under a dark cloud there as there was no warmth and welcome, just the assistants giving me nothing but the cold shoulder.

A breath of fresh air to have the most amazing retail experience ever!The staff at this store are not only a pleasure to deal with, but they are some of the loveliest people anyone could wish to meet anywhere, Every single one of them have a passion to help you choose the correct the pieces of crystal tailored to you, whether it be from their vast selection of figures or jewellery.I cannot thank them all enough for the caring and professional way we have been treated over many months of them sorting out a sentimental request for us. The aftercare has been incredible!Don't change in anyway 100% perfection guys. This has been a pleasure to write. Thank you all!David & Susanne,

Customer service was 10/10. Whatsapp shop is great and very useful, as i managed to purchase an item all the way from Birmingham! Shipping was free and came next day. Very happy with my first purchase from here and will use again.

Ariel was AMAZING. Literally the best treatment I’ve ever gotten in a store.

We had absolutely no intention of buying anything at Swarovski, how we walked out with 2 necklaces, 2 bracelets and a pair of studs is beyond me. I am a loyal Swarovski customer and Trinity Leeds has always been my go to store since it opened. We were attended to by Alan what a Gem of a person he is, nothing too much and absolutely not pushy, but his suggestions were enough to help me part with our money. Highly Recommended, all the staff have always been lovely there.

The receipt says the name of the lady who served me is named Ariel. I just wanted to give some feedback on how lovely and helpful Ariel was. She was kind, nothing was too much trouble, she had noticed we seemed to be interested in bracelets and brought us a tray of them all to try on without us even asking so we could just see them all in one place. She provided outstanding customer service and one of the nicest people I've had the pleasure to come across in a store. She also took a lot of care and attention when wrapping up the bracelet I chose. Thank you Ariel!

Amazing Customer Service!My Fiancé bought me a beautiful bracelet a few years ago, however over time with daily use, the sliding clasp became loose and I was very worried about losing it. As it was a gift I didnt have the receipt and just went in as I was passing to see if there was anything that could be done to fix it. I had no expectations and didnt even have the bracelet on me. The lady on till said that if they could find the same bracelet in stock they would do a swap. She knew exactly what bracelet I was describing but said that since it was an old style they would have to check the outlet. She took my details and got back in touch with me quickly to say they had found one. When I went back in they were very busy so to keep me from having to wait, the gentleman in store brought the new bracelet over and sorted the whole swap. I am over the moon with this outcome which is more than I thought they would ever be able to do.Thank you to all the staff who helped me and are so knowledgeable about their products.