Westminster Lodge Leisure Centre

I don't know about the sport facilities but the café staff are pretty terrible.Let's start with the positive: coffee costs GBP2.7 for a small americano. It is of a reasonable standard, though.Staff fairly incompetent. Asked for a small americano with a splash of milk. Was immediately charged for a large and then asked if I'd like milk.Menu offers a wide array of snacks but when I requested a sausage roll was abruptly told that they can only offer me porridge. Ridiculous.EDIT: another customer was served a bacon sandwich after I was offered porridge. But she then returned it, describing it to me as 'inedible'.

Wanted to take my 6 month old in the baby pool just for 30 mins. Website hard work but figured out there was public swimming when I wanted to go. Not clear that you still need to book just for public swimming during a week day. Tried calling to check but no answer so just turned up and was told the pool was too busy and should have booked… went to the cafe… over £7 for a sandwich and drink and saw the pool had hardly anyone in it… not the best experience… went to Herfordshire sports village instead. Free parking and no need to book, a much nicer experience.

Great leisure center, many amenities, not too busy during the day. I took one star off as there's no soap in dispensers in the pool area every time I visit, and changing rooms can be messy during peak hours, but in overall strong 4+

I have only used the swimming pool and my family and I love it. Staff are friendly, pool facilities are clean and the inflatable session is brilliant.

Management at this place need to tell the young people who work there to wake up, look interested, go faster , care about the people who use this centre and provide some service in a quick, fast manner .. !!Everyone walking around doing nothing !!!Takes 3 people to serve a coffee in a disinterested, I don’t want to be here , I’d rather be looking at my phone kind of way .

I’m not sure I’ve ever encountered such rude and dismissive staff. I attend here regularly for a class as a non-member and everything seems to be a problem for them. The hall we use is always boiling hot and the toilets are dirty. Hopefully the current uncertainty over parking will be resolved but for now I have to pay on top of paying for my class. Don’t even think of leaving a bike locked here because it won’t be there when you come out - and if you ignore this advice and your bike is stolen don’t even bother asking about cctv.

I made a complaint about terrible treatment from the climbing instructor. My complaint was dismissed by management, blaming the children instead. Not good in 2023

A very poor experience today (16.11.23). Booked over the phone the 2-3 session for 2 adults, 1 x5 year old and 1 baby. Paid on arrival and changed, on entering the learner and water confidence pool and were told they were closed for lessons and only the big pool was open. This was entirely unsuitable for a 1 year old and cold for a 5 year old. I had to immediately change the 1 year old back into clothes and returned to reception, grateful to be given a refund by a lovely girl. The other adult and 5 year old remained in the pool (although extremely cold) while I and the baby sat on the side, and they were looking forward to staying til 3. At 2:55 they were briskly told the session was over. When my husband said 2-3 was the advertised session (it clearly states this online) she shouted ‘sessions are 55 minutes you need to get out and ask at reception.’ This should be amended for the advertising online. A very poor experience and we will find an alternative leisure centre in future.

Staff is extremely rude, using derogatory language to me and my peers for no reason whatsoever. Staff name is rhys

Nice sports hall with good coloured walls for badminton. The ceilings are white and the lights are sometimes too bright in your eyes but overall, a nice venue.