Organic Energy (UK) Ltd

Organic Energy go way beyond what I would consider good customer service. From our first discussion with Andy they have always been professional and helpful in answering questions about Biomass boilers - a technology previously unknown to us.Having chosen an Oekefen 64kW boiler we then trusted Jan at Organic Energy to specify the distribution system and controls - We took a flyer here not really understanding what we were getting! Boy am I glad we did as the system works really well.I mentioned customer service earlier - A week after the system was commissioned Jan called to ask if the flats hot water cylinder had been installed correctly as he had noticed (via the internet link) that the water was heating up when it was not switched on. Simple issue to sort (I had it on manual!) but just shows how much Organic Energy care about their customers.

Hugely happy with a flawless install and experience. Andy and the install team went well above usual customer service. From initial discussions, advice and design through to handover and support they were amazing.The system was installed beautifully, and is performing above expectation, using less than half the quantities of pellets that the previous system used.

The Okofen product is thoroughly well engineered and we are very proud to own such a system. Having bought a house in the countryside with only solid fuel heating and open fires we were left with gas, oil, electric or biomass options when we came to install a new heating system. As we are listed, many options were unrealistic and getting permission for the flue was not simple but possible with some limitations (colour, height etc). It was a big decision as the wood pellet system (Pellematic PE25 with FleXILO hopper) is not cheap but with the RHI rebate it becomes more affordable and with the bonus that our heating fuel is carbon neutral. Our installer recommended the Okofen system and we were sold on its quality, engineering technology and how well the entire system is integrated. The location we chose for our boiler was a bit tighter than our installer was happy with but Andy (Organic Energy) made a site visit and reassured us all that it would fit. The install was complicated due to 800mm thick stone walls but completed with little mess and we could not be happier. To be honest in a small house or cottage the vacuum fill and self cleaning process would be noisy but only last 10 minutes each day; as our boiler is in its own room this is not an issue. Programming is easy (once you get your head around how it works) and plenty of options to find the best setup for individual needs. We have found that getting blown pellet supplies of less than 3 tonne is difficult and probably not cheaper than buying in bags but we do not want to hand fill so buy 4 tonnes at a time which easily fit in the hopper even if it is not completely empty. We have even been complimented by the pellet delivery company on the layout of the system! We could not be happier with the Okofen product, the installers or the support supplied by Orgainc Energy at every stage of the project. Highly recommended.

Like several other reviewers here, we live in France and couldn't get the answers we so desperately needed here so contacted Organic Energy UK as a last resort. What can I say? they were not involved in our installation in any way but that didn't stop Jan from coming to our rescue when we needed help. I can't speak highly enough of their customer service. They are 'simply the best'.

Our Okofen boiler was installed in 2014 and together with the fabric silo has been a brilliant success.Initially there were one or two minor teething problems, but a quick phone call to Jan at Organic Energy and he was able to talk me through the problem in a most polite and understanding way.Since then the system has operated faultlessly keeping our house warmer than ever. With the fabric silo there have been no problems with dust clogging up the feed and the quality of build of the Okofen boiler is second to none !Dealing with Organic Energy has been and still is a pleasure. I hope to have many more years of pellet burning.

We installed our Okofen boiler in 2013 and whilst it was initially a bit difficult to get our heads around how it works overall we have found it to be very convenient as we can control it remotely and even get technical help remotely. The house is much warmer now and it's been good to move away from oil. We have had very good support from Jan at Organic Energy in particular and he will answer even the most stupid questions very patiently and in detail. The challenges we have had relate mainly to finding qualified service personnel (again Jan helped us to sort this) and deliveries of pellets (but this is due to constraints with our driveway and the delivery companies trucks) so neither of these relate to this company. Overall we're very happy with the level of service we've had from the Company and with its product.

OE's Technical Manager, Jan, kindly provided us with some prompt advice on our Okofen installation in France, even though they had not been involved in it. So I think you can safely assume that if you are an OE customer, you can expect excellent customer service!

As installers of Biomass boilers our company Conduction UK Ltd has been installing Okofen boilers in the East Midlands area for a number of years. Great to see two of our previous customers have left such positive Google reviews for Organic Energy and have been so happy with the product we recommend and Andy and Jan's great after sale support

Our Okofen PE25 pellet boiler and textile store was installed in 2011. Upgraded to the touch system in 2019. Over the years we have received excellent support and advice from Andy , Jan and colleagues at Organic Energy. A company and staff who really are good to do business with. Highly recommended.

The best. We are tiny carbon neg guesthouse with over 10 years of original Okafen kit working superbly. Recent external pellet delivery problems were solved with a human approach. Kit is very robust and ORGANIC ENERGY are there to do that much more than just sell the equipment. Thanks again for over 10 years service.