Ashley Cooke's Carpets & Flooring

Carpeted my whole house for an extremely reasonable price. Very good quality carpet and excellent fitters. Staff are very friendly and helpful. It's a first stop when considering flooring or furniture. Great work Ashley and team.

This is an honest Review of my experience using Ashely Cooke Carpet and Flooring and Home Furnishings (Curtains / Blinds), Malton, N. Yorkshire.Both Shops are well located in Malton, and well laid out with a comprehensive range of products in both shops. - also, fairly competitive prices.CARPETS & CURTAIN SHOP:Daisy (shop Manager / Owner's girlfriend - Carpets & Flooring Shop), was friendly, helpful and knowledgeable on products.Communication 'so-so'.Problem solving, jury still out (see below).Delay with carpet / floor fitting due to Manufacturer issue / problem with carpets ordered -Fitting dates had to be changed.FITTERS (Carpets / LVT Flooring): Louie was very friendly, helpful and professional - good worker, who just 'got on with the job'. Professional, fast and efficient.PROBLEM FITTER: (Steve), NOT SO! - He was very objectional, obstructive, awkward and very unprofessional in his approach / work ethic - all he did was create undue stress / anxiety for me.Also, I had to pay extra money so fitters would move furniture, to fit carpets / flooring - which in my view should be part and parcel of a fitter's job. Especially, as I have severe sight loss and was limited in what I could do.I did feel the fitters fee was rather high - although, I did receive a small discount (which, by the way, had to be asked for).Above fitter issues raised with shop, owner, manager - unfortunately, owner (Ashley) seems tot avoid contact with customers, if or when there is a problem - this was left to the girlfriend/ shop manager (Daisy) to deal with.Unfortunately, but worryingly, owner/manager seemed to side with the objectional fitter (named above). It seemed his unprofessional behaviour was acceptable to them, but clearly, it's NOT for the customer.That said, the above issues were 'sort of' resolved eventually - but, should not have been presented to me in the first place!To be perfectly frank, but with respect, I would NOT use Ashley Cooke Carpet & Flooring Service again and would NOT recommend them either - which is a real shame.The Carpet and Flooring Service was spoilt primarily by the above issues.To end on a high:ASHLEY COOKE - HOME FURNISHINGS (CURTAINS / BLINDS) SHOP:In short, 5 STARS * * * * * Excellent Service.STAFF: Wendy and Gill - Shop Staff Impeccable!Very friendly, helpful, knowledgeable and professional on a good range of products (Curtains and blinds etc). Good communications Prices competitive.FITTER (Curtains / Blinds): Rob - excellent - very friendly, helpful and professional - fast and efficient Service. I would highly recommend Rob to anybody who want / need their curtains / blinds fitted.Rob's fee was reasonable for the work he did, which was nothing short of excellent.In conclusion, the overall Service was good - but, there is definitely, room for improvement with some aspects of the Business (as mentioned above).A BIG THANK YOU to Wendy, Gill and Rob at the Home Furnishings Shop for providing an excellent Service.I will see you all in the New Year for more curtains/ cushions etc;Wishing you all a Merry Christmas and a Happy New Year!Antony.

Excellent service, always very helpful. Very good quality furniture.

Outstanding customer service and a pleasure to deal with would recommend to anyone

Great service and great value.

I just wanted to say thank you so much for our carpet and rug!! I love it!! Your customer service was/is outstanding!! Very friendly and helpful!!And we now have the perfect finish to our extension ready for baby’s arrival!!Thank you!!

Twice I've been in now wanting to buy a rug and twice I've been almost ignored. I realise a £20 rug is not a record purchase but good luck to them if they can afford as a business to turn down sales

Posted a reveiw about my problems with a pair of sofas l purchased about the seats being to hard and uncomfortable was promised replacement cushions but 6 months later was still waiting.Well less then 20 mins after posting my review Ashley got in touch with me.He was very unhappy about the service l had recieved he was very apoligetic about it and said he had staffing issues and did not know anything about my sofas.He promised my replacement cushions would be delivered the following Saturday.A man true to his word! They were delivered and fitted that Saturday excellent service.Very happy with my sofas now and quick efficient service once he realised the problem.

Have had realy good carpets furniture and now a new bed. Thank you you go beyond the norm service briliant.