OYO Plymouth Central Hotel

I was in Plymouth recently and as a last minute booking, OYO was the only option without breaking up my stay over 2 hotels so opted for it.The hotel is / was clearly some form of office block or work environment which has been hastily readied into accommodation. My room slept 5, with 2 quick assemble camp beds; one up against the 'window'.The window was actually a misted glass panel that looked into another hallway and didn't open. There was also no air conditioning when I stayed so the room was stuffy and hot. Boiling hot. When mentioned at reception they gave me a fan and suggested they'd look into changing rooms - to no avail. The whole place is humid and smells like it too.Air con is to be fitted post-visit according to the staff on reception. I must add that all the staff were incredibly polite to me - but there were a few signs up suggesting they may not have been treated as politely back.The room itself was clean enough to pass, although the fan was covered in dust, which I swapped. The bathroom was nice enough - hastily thrown together like the rest of the building. The toilet seat didn't fit, the mirror was meant to be in the wall, the light didn't turn off while the extraction fan didn't turn on. The double bed was two singles placed side by side that slipped apart in the night. To the best of my knowledge, no housekeeping cleaned the room during my 5 night stay as the bin / bedding was left.I had to return to reception on all but one return to the room as the key wouldn't allow me access to my room - again, all seemed hastily prepared. There was no safe in the room too. This combined lead me to keep personal belongings on me at all times.Upon my arrival at the front desk an older lady was questioning the hotels use as shelter for those seeking homes - which was denied by the staff. This is clearly the case as there are personal belongings and people loitering in the communal areas and is confirmed in the other reviews of this hotel.I must stress I have no issue with this at all; I'm aware people need accommodation and I'm glad they've somewhere warm to sleep that meets basic levels of living standards opposed to on sofas or on streets. Genuine credit to OYO for that.However I do wish this was specified on the booking / website as this did come with its own 'issues'.The hotel is loud during the night and the early hours. Conversations across hallways and music playing, TVs blaring 24/7. Children / young people up very early in the morning. Much more than a usual hotel. There's clearly a sound-proofing issue that needs addressing and means getting quality sleep is near impossible.There is also a constant smell of weed, especially on the first floor and the aforementioned personal belongings in communal areas and people loitering outside of their rooms.I assume the price per night is high so that OYO can charge the same rate to the council / charities. Although apparently the rate is cheaper if you book at the hotel opposed to online.I'm not sure I got value for money on my stay and wouldn't recommend. All hastily thrown together, too loud and not up to the price point paid.

Nice clean room. Windowless though with no air conditioning. Was given a fan, helped but it was still very warm. Nice shower, friendly and helpful staff

I had one of my worst nights sleep in a hotel ever. I appreciate it is not the hotel’s fault but there was a loud and continuous argument verging on violent from around 11:00 to 4:00am that resumed around 7:00. The breakfast room included a notice guests should not come down in Pajamas. Who stays in this hotel?I for one will never stay in this hotel again.

We had two big rooms which were comfortable and clean. The position is right in the middle of town which was perfect. The staff were friendly and helpful, even though there had been a big issue with a number of rooms being overbooked and subsequently cancelled (including two of ours) but we managed a work around solution and all managed to have a bed in the two big rooms that hadn’t been cancelled. Long story short, make sure you book directly through OYO and not a travel agent/3rd party!

OYO Hotel was well worth the stay brilliant staff that have a good understanding of the community around them and the care that's needed, bedrooms were very big and with a balcony and also very clean , it's also in the main highstreet so very close to literally everythingKeep up the great work girls and guysYour a asset to the community and more than just a hotel.

Made the booking through Airbnb 9 months ago and have just been told 10 days before my stay that the booking is cancelled.This was a special treat for my daughter to see Muse at Home Park and at this late stage there is no other accommodation in Plymouth.Not acceptable!!Looking at some of the reviews, it seems that this is quite a regular occurrence.

Used hotel WIFI and laptop got a virus which wrecked it. Really disappointed that happenedBreakfast was functional and best parking 8 minute way away.Not sure I'll be heading back, shame as staff were nice

Incredibly rude staff, light bulbs not working, TV has 4 channels, poor cleanliness, even worse breakfast, no cooking or washing facilities which considering most people live here for 4 months + is not ideal, frosted non opening windows making it feel like a prison, eblven had money stolen from my room! avoid avoid avoid

I used to work at OYO, my name Harrison and I have no idea why my make called Sara on this, I have my week notice because I was getting shouted at like I was in school so when I left and I was about to get my last paycheque, they under payed me by £350, I wouldn’t advise to work there or live there, cleaning staff are lovely but needs a look at new management