The Dentist

Restored my faith in dentists. Their senior dentist is amazing. Fast appointment times and very accommodating

I am very nervous of dental treatment, as I have a severe dental phobia. As a result I avoided visiting a dentist for a long time and needed a lot of treatment.Dr Rosie Winterburn at The Dentist has treated me over the past year for a series of root canals, fillings and teeth whitening and bonding. Dr Rosie is patient, friendly and brilliant at what she does, but most importantly she is excellent with nervous patients like me. I was able to undergo a range of treatments I never previously thought I could ever cope with, such as X-rays, root canal with a dental dam, 3D dental scan and at-home whitening.I was also able to have IV sedation at the practice, for a filling at the back of my mouth. All the other treatment was able to be done without sedation thanks to Dr Rosie!All Dr Rosie's colleagues at The Dentist are also very helpful and good with nervous patients - I had a scale and polish with the hygienist, and did not experience any anxiety. Dr Rosie is very good with children too, my four year old daughter has been for check-ups twice and enjoyed it so much, she wanted to come with me when I had mine!I am so delighted with my smile now and no longer have to hide it in photographs. I am also really pleased that I no longer have to be afraid to go to the dentist.

I have been attending The Dentist for many years as an NHS patient I have always been very happy with their professionalism & attendance especially from Rosie who takes care of my teeth & is always willing to listen to any of my concerns

Excellent treatment which is always appropriate to my needs. Going to the dentist is never a pleasure but the care from all the staff here makes it manageable.

Been going to The Dentist since I moved here in 2015 as a private patient. Happy with my hygienist, but previous Dentist (Dr Sher) left. At my last check-up, new Dentist advised I needed 3 fillings. I was shocked when I was advised that this would cost £1050 (£350 each). Checked with BUPA, who advised cost would be £150 per filling - so The Dentist fees really extortionate! They charged me a £350 deposit in advance of the planned fillings. However - when I realised how inflated their pricing was - I cancelled the following day. That was a month ago - and despite chasing them -I am still awaiting the refund to my account. Advised today that money would not be transferred for another week. I can only imagine if I had not paid my bill for 5 weeks, they would have initiated debt recovery proceedings.I went to another dentist in Bishops Stortford to have the fillings done at a more reasonable cost - only to be told that I didn‘t really need the work done at all!As you can imagine, I wont be going back to The Dentist again - and I‘d advise others to do the same.

I would say I am about half way through my Invisalign process and so far I have had a lovely experience with Dr Rosie after she was recommended to me by a friend. She was very knowledgeable in my consultation, did everything to make me feel confident in what would happen and once I’d signed up, she has always been contactable on Instagram for any questions. I am really happy with how my teeth look so far but can’t wait to see them finished!

Really disappointed at the behaviour of this dentist and the staff to make no effort to make up for their errors or show any kind of customer service when a mistake has been made.I tried to change my appointment to the follow week but you cannot get through on the phones so you have to leave a message and wait for them to get back to you.I didn’t receive a call back which was likely because where I live the phone reception is poor. I attended my appointment anyway but when I got there I was told my appointment had been cancelled and the next appointment was in 3 weeks time.I booked time off work, paid for petrol to get there and paid for parking and there was no apology whatsoever.They very much have a computer says no attitude when you ask what is going to be done to make up for their error. The older blonde woman in particular didn’t not seem to give a toss whatsoever.Really very disappointed especially because this is supposed to be an NHS dentist so it is our taxpayers money that is paying for this service and to show such a disregard for peoples wellbeing is very sad.Also because it is an NHS dentist I will have no choice but to go back here.

After a life time of sometimes inadequate dental work elsewhere and my own failure to look after my teeth adequately, I needed extensive work to give me back a brilliant smile and a mouth of trouble free teeth. The patience and professionalism of my dentist, even when things didn't go to plan, were exceptional, and I am delighted to face the world with confidence after nearly 20 years!

The whole experience of visiting the dentist is amazingly positive! Everyone appears to be technically highly competent, always gives you options, and such delightful people. I would recommend them wholeheartedly. Thank you

Have been going to The Dentist for many years, Raj is absolutely brilliant, explained everything. See him as an NHS patient for check-up but any other work needs doing is usually private. Never try to ‘sell’ me anything. Shame he is leaving.