Vision Express Opticians - Coventry - West Orchard Shopping Centre

Brought my friend here today to have his eyes checked. The receptionist’s attitude was terrible from the beginning, and I concluded that she must be racist. And misspell our names. And then blamed us for not spelling it right for her. I will never come back even though I am a regular customer of this optician. She never smile and be rude to us. Her name is charlotte . Never come here again.

Was in th store with my 4yr old g/daughter. A chap wtkn on a stall outside came in, banter with th staff, told them I'm just gonna use your loo". Fine

Extremely disappointed with vision express.On tesco website it says tesco colleagues can get free eye test at vision express by showing colleague clubcard. To confirm the same I had called customer service of vision express and the lady told me that I can get a free eye test at vision express.I even visited the shop in west orchards shopping centre to reconfirm and the staff over there told me the same that I am eligible for free eye test. So I booked the appointment for next day.After completing the eye test I came out and the guy told me to pay £25 so I showed him my colleague club card and told him it’s mention on website that I can get a free eye test. So he went to confirm it with some other staff member. After coming back he told me I have to purchase something for £50 to get a free eye test. None of these things were told to me when I went for inquiry nor on call. All of sudden they made a new rule. It’s not even mention on website. They are doing scam with people. I even told the guy that I had came here yesterday to confirm if I get a free eye test or not but he was not ready to listen and forced me to pay £25.Please don’t visit vision express, they are scamming people. I’ll never ever visit vision express again.

Very good place to buy glasses and contact lenses quality and service the staff are very good and helpful Charlotte Manager was excellent with us she is great at understanding what my son needed with the frame due to his vision she has always given us the best service to us and all our family thank you very much

Ordered 2 pairs of glass after eye test not a problem so far.Informed frames in 18 days later starting the problem was informed it would only be 10 daysOK pop down to pick up wrong frames madeSent back 8 days later had a call there in .One pair ok but second was wrong frame but was informed it was my fault, but it was not the lady sent the order off.Collect a mouth after order but still one was the wrong frames but just had enough.NEVER GOT A ANSWER BACK TO LAZY TOO SAY SORRY TOTAL WASTE OF TIME NEVER AGAIN.....

04.10.23 stepped inside the premises. I must have done 2 or 3 steps inside, a rather loud female voice shouted, “can I help you”? Lifted my eyes to the direction from where the shout came from, there was a group of about 4 people that looked like they were staff members. Noticed that the entire place were staring at me, included people that looked like they were customers. Shocked of the reaction I must have caused by entering this place., so decided to stop for moment, hoping I may be told it was closed. But the shouting voice repeats and this time a bit louder, “how can I help you “? As I was now looking at the person shouting at me. I noticed she unhappy and likely disgusted by my presence. Embarrassed, I calmly walked a few steps towards the woman who was still standing and staring at me as though I was some horrible disease. Had hoped that once I am closer and I have explained my eye test inquiry, the attitude would change. How wrong I was, the response was short sharp and rather dismissive of my presence, likely my existence! One of the women in the group observing, who looked sympathetic to what was going on to me, leaned over a desk and grabbed a card with info I needed, and gave it to me with eyes that were sympathetic, and I quietly left deflated and confused of what had just happened. As a black South African who grew up under the racist apartheid regime. And so as many black people around the world, if and when we are confronted with racism, we know. Even with all the past experiences of apartheid, the incident at the Vision Express in West Orchards - Coventry was still shocking!

i ordered glasses 8 days ago which was meant to be next day delivery. I still have not received my glasses which all I ordered was a frame. I already had the lenses. No communication. I ring the shop no answer. All staff are rude and have no manners.

The lady who served me was fantastic. We agreed on the style. She knows her job! Really helpful. Then I was a little confused how to get back to the square in Coventry. I popped back into the shop to ask just as I was leaving. One of the assistants, who was from Sutton Coldfield, I don't know her name, escorted me to the edge of the shopping centre and pointed me in the right direction. Lovely service. Totally recommended them. The shades are the bomb!

Excellent service at the Vision Express store in Coventry West Orchards. Staff are extremely professional, listen to your requirements and so helpful.

My nephew had a driving test for 2pm, had lost his glasses and Vision Express promised they'd have his new set for 11pm on the day of his test. They didn't! He couldn't take his test.Like I told him before, he should of went to Specsavers.