Albany Leisure Centre, Enfield

Really nice gym didn't use the sauna or pool would have given 4 stars but the showers are very poor only 2 out of 4 working and very poor power from them been poor since my last visit last month been there again this month still only 2 showers working in the men's changing roomsVery poor

DO NOT BOTHER WITH THIS CENTRE!They don’t even deserve 1 star!I have been a member for over a year and I can honestly say it has become worse over time. The staff have a disgusting attitude and do not communicate with one another or their customers. They keep changing times or cancelling classes or swim sessions, they wipe it from your app but do not call you about it. Last week I scheduled a yoga session and swim and was not informed the time for yoga classes had changed so I was then 30 minutes late and could not attend the class and they did not have a lifeguard available for Lane swimming so it was cancelled! I was informed by the area manager that I would receive an apology email and they could not reimburse my membership sessions but, they would give me credit to by swimwear from their desk which I did not want or need and I did not receive any email or credit so they like to lie!!Today I was on my way to yoga which I usually attend every Friday and Saturday and noticed halfway on my bus journey there the classes were not showing on the app. I called the centre and a rude lady said with an attitude that it was cancelled and that I should check my phone number on my membership as it’s wrong because they tried to call me. I informed the lady I have been working from home and my phone did not ring, I then asked for a contact number for head office and the lady hung up on me. I am now going to cancel my membership as they do not deserve to be getting £46 a month to not be able to attend things you have booked, or go into the gym with half the equipment broken or to use their filthy facilities!!!! They are a JOKE!

Under new management, I don't have previous experience, but since the new management has started taking over, I have joined and things seem to have changed for the better.

I took my son there for about 3 months for swimming classes, however I had to give up as the teacher was changing every month and was not able to keep up with every child’s progress. And the changing rooms and toilets are very dirty. The changing rooms smell of urine.

Since 2018 I have had the opportunity to attend the leisure center in Albany park. It is close to home, and every now and then it happens to go to use the swimming pool. Today I was impressed by the customer service for reception, information, welcoming body language. The person in question is Sonia / Sophia (I'm sorry, I don't remember exactly which one was the name, she's Turkish) I observed her not only how she behaved towards me but also with the other customers. Excellent customer service. I think we need more people like her.

I would have wanted to give this place a 5 star rating, however, FUSIONs poor management during COVID-19 and their inability to keep up with other providers proven that the current system does not work.The swimming pool is the best part of this leisure centre and I suggest to keep the pool temp at 29.5.The gym is medium sized it has one bench press machine, and some other technogym equipment.Several treadmills WERE BROKEN - are they fixed now?

Went for the teaching pool. Was the best one I've used in Enfield, was a nice temperature, staff were good. Was pretty clean in comparison to other fusion sites, would recommend.

It's toilet no gym.Receptions no professional and rude don't give proper info.Manager... It's child looking like informatic who play all life in o line gamesAnd he don't solve the problems.Wasted money in this place

Good for a swim and sauna but now they cancelled the option to book it thogather and also you can only make a booking for ONE person online, idk why but it's just very inconvivient. I have called reception they can't book anything through phone, says I have to go there in person, which seems very inconvinient, not everyone wants the app on their phones but otherwise you can't book anything for 2 people only for 1 person. That is if the website is working. Please fix this problem, I would like to come more often but I can't book anything.

My kids have been attending a weekly swimming lesson for almost 1 year. They have moved up 1 stage in this time but their progress since has been poor.In that time they have had at least 4 different instructors.When I asked reception about the change in instructor yet again, they explained that they had to move them around to cover for lifeguards.I also told them about my concern that the kids were not progressing so she advised to look elsewhere if I wasn't happy and keep in mind that other kids have progressed and it could just be my kids not learning. Lovely!To add to all this, the changing rooms are quite dirty and smell of urine.Needless to say that the kids will no longer attend the swimming lessons.