Palmer Snell Sales and Letting Agents Westbourne

From the start I was welcome and looked after by Conor and was shown around lovely properties. Super friendly atmosphere where you can just pop in and check on any updates and they also referred me to a great broker they have been with. Thank you Conor and team for the lovely journey!

Our gratitude goes to Lee, Daisy and Kayleigh whose professionalism has been second to none, finding and moving in good tenants in less than a month of being instructed, was exceptional team workThank You

Having had my property with them for 12 weeks, found them totally unprofessional, never answered calls, only 2 viewing, No feedback from viewings, or updates, advised me to go to Auction, which was a waste of time, very disappointed with all staff working in the Westbourne branch,Still waiting for them to pick up there board, which they said they would.!!Have now found another Agent whom isFantastic, would not recommend them.

Excellent service and support from the very first contact. Daisy and Lee helped us with everything from the viewings, questions about the property, liaising with the landlord, documentation, and a smooth move in process. I am grateful for the super friendly and helpful assistance.Thanks! Alex :)

Lee at Palmer Snell has been extremely efficient in helping to rent my properties of the last few year, I highly recommend using them for and lettings and sales.

After sending my feedback directly to Palmer Snell over a week ago and as expected not receiving a response, i will now post here.My partner and I decided to both sell our flats to hopefully buy somewhere together. As two first time sellers, we have had an awful experience with Palmer Snell. Please see the reasons below we decided to take both properties off the market with Palmer Snell and list with a different agent.- From the first viewing onwards, we have had to constantly chase for feedback for days and days later. This was frustrating from the get-go, especially with the difficulty of getting through to the office. On some days, I called hourly all day to try and actually get through to someone. I dread to think how difficult it would be to try and arrange a viewing.-On multiple occasions, it would take weeks to get a response to a text or email despite multiple follow-up emails and voicemails. This started once we had signed a contract; before signing the contracts, we would get responses within hours, which never quite sat right with us.- At one point, a potential buyer asked questions regarding the lease, which I provided the same day to Palmer Snell. When I called to ask about this potential buyer a week later, I was told the agent had been too busy to read the lease and asked if I could do it instead. At this point, the buyer was no longer interested. No apology for the lack of communication or incompetency was provided. It was a 'why don't you do yourself' approach. If we wanted to sell the properties ourselves, we wouldn't have hired an agent.-When we had valuations for both of our properties, we were told photographers would be attending. This was never arranged for my property despite chasing this up multiple times. Photos were taken on an iPhone, which would not have been a problem if we were not told differently prior to signing a contract.-We were also told our listing would be premium listings - it took multiple emails and calls to actually get this to happen which we found really unprofessional.-Throughout, there has just been an overall lack of contact - every update from pre and post-sale we have needed to chase for ourselves. There was no initiative to help the sale through or to provide any form of reassurance. As a first-time seller, this is something I really struggled with, and the whole process has lacked any form of personal touch or consideration and ultimately just been made as stressful as possible. We now have a complete lack of confidence that Palmer Snell has been doing everything possible to help with the sale. To be entirely honest, I would have resented making payment if the sale were to have continued, as it would be for a service that has only ever involved opening the front door around five times, nothing more. We both had a really good impression after meeting Michael and Connor at the valuations and are really shocked at how we have been treated.The silver- lining of our flats being marketed elsewhere is that we will not have to make payment to Palmer Snell but to an agent who is willing to do the work. On a side note, since listing the properties elsewhere within only a matter of weeks ago we now have an offer at full asking price, our experience with the new agent could not have been more different.This review has been passed over to the customer relations team at countrywide so I am very interested to hear their thoughts.

Lee and Daisy were really helpful with my move in. I was able to find a let that is the nicest area close to the beach. I had a few questions as well regarding the tenancy and they were so helpful with answering my questions promptly, Daisy even offered to come and help me with finding the rubbish bins, etc. They were both very welcoming and insightful. Thanks so much

We have just sold our flat in Poole through Palmer Snell of Westbourne. I cannot recommend them highly enough. The entire team were very professional and extremely helpful. Special thanks to Matthew for excellent advice and fantastically calm negotiation between us and our buyers even when the going was rough. Excellent all the way. Thank you.

Having recently bought a property through Auction with Palmer Snell, I was assisted in the latter stages by Branch Manager, Conor, who was able to pull all parties together and drive the exchange through within a 48 hour period. Great Agency work - getting all parties to focus on the outstanding points and get the deal contractual. Would recommend.

I was living at a property that is in the process of being sold by Palmer Snell and I accidentally had a package delivered to my old address. When I called up Palmer Snell and spoke to Conor Wilson, he was a terrific help with helping me get my package forwarded on to my new address! Really above and beyond service, I really appreciate everything he's done for me.