Iconology Ltd

Lee was fab at getting straight to the problem and solved my issue of lost files very quickly.Always have been impressed with the customer service from Iconology. A trustworthy source of support when computer issues arise.thanks so much :-)

I recently bought a brand new MacBook Pro (Late 2016) and after 3 days it decided it no longer wanted to charge. I had just wiped my PC and moved everything onto the Mac so I hit panic stations as I need it for work.After calling Apple and them telling me that my nearest Genius Bar was Bluewater and they were shut for refurbishment they told me about Iconology who are an approved Apple service company. I gave them a ring and had my laptop in with them the same day.They were brilliant, they tested a few bits whilst I was there but couldn't locate the problem. A few hours later they had discovered it was the power adaptor so ordered me in one. Unfortunately it didn't come in the next day (thanks Apple) but I was desperate to use it for work, so the guys charged up my laptop for me so that I could bring it home and at least get a days use out of it. Now that's great customer service!The charger came in the following day so I was able to pick it up and carry on with my life. Didn't have to pay a penny as it was all in warranty and from now on I would never bother going to Apple direct as these guys are local and clearly know their stuff.Apparently they also sell Apple tech too so may be going back when I need something else shiny! Thanks guys you were awesome!

Fantastic I.T. company. Fast, effective and knowledgeable. Always very friendly and respectful when they visit.

The IT staff are a highly motivated team, with a depth of knowledge and experience. They have a direct and positive effect on the level and quality of their services. They conduct themselves in a considerate and professional manner. We highly recommend Iconology.

Iconology have provided IT services for several years. No issue is too much and they will often go over and above to deliver the service. We have had two major projects that they have also helped us get over the line. Great company, friendly service and highly recommended.

I work very closely with Iconology through work and can't fault their service. Incredible response times, fair pricing, and an excellent (and accommodating) team.

In true ‘just my luck’fashion, my 2016 MacBook Pro decided to develop a fault a couple of days after the warranty expired.The IT Store in Canterbury suggested I take it to Iconology who were able to return it to Apple using a Consumer Law claim.One week later my MacBook has been returned and fixed, free of charge!A sticky key was at fault - the new keyboards are complex tapestries... you cannot just pop indidual keys out. A keyboard replacement is £££s!Service was polite, friendly and knowledgable!Highly recommended!

Many thanks Iconography for your help in sorting out our mac problems and finding a replacement for us so fast. Excellent & professional service.

We have been using Iconology at our business in Canterbury for nearly 2 years now and they are an excellent service provider. John Willetts looks after all our network and IT and is always very knowledgeable and efficient. I would 100% recommend this company.Another 2 years on from my original review and I still totally stand by it. Fast and efficient service sorting out issues that others were not able to fix. Great advice as always

At 83 I am not the sharpest knife in the box when it comes to computers. After repairing my Mac, John was most patient in bringing me up to date with all the changes. When I got it home and set it up all was straight forward. Most grateful.