Medivet Peterborough Bretton

Pet owners should steer clear of this veterinary clinic at all costs. Unfortunately, I had to make the heartbreaking decision to euthanize my dog, Loulou, due to kidney failure and cancer.During the initial visit, the vet mentioned that if Loulou's condition didn't improve, they would conduct blood tests. Despite her condition not improving, when we brought her in again and suggested it might be her teeth, they scheduled dental treatment for her two weeks later. Surprisingly, on the day of the dental treatment, they finally performed the necessary blood tests, which revealed the issue was with her kidneys.Subsequently, Loulou was transferred to a specialist hospital where, sadly, she was euthanized four days later. While it was inevitable that we would have to say goodbye given Loulou's condition, if the vets had conducted proper due diligence earlier, we might have had a few more precious weeks with her at home.Regrettably, Medivet in Bretton refuses to take any responsibility for what transpired and consistently claims they rely on the assumptions of the owner.On top of this, I put a complaint to head office and was given the wrong email address which I then had to chase over the phone and email numerous times. Of course, my issue has not been dealt with, and have been left broken-hearted and financially out of pocket.I would hate for anyone to experience this so please be careful!

Asked for a straight up price list of what I wanted, to avoid the typical big surprise that vets love to spring on us. It was like i was offending them by asking. Was told I'd get a call back, but, nothing. Vets need to be more transparent and easy to deal with. They do everything with money extraction in mind. It's truly a shambles.

From the start it was great service! Has a very warm welcome by Gill on reception! Who mad a great fuss of my injured furry baby! Was then seen by Pedro who always makes my dog feel extremely loved and welcomed every time she is in! My dog required sedation for some treatment over the weekend and I really did feel I was leaving her in the best hands possible! I can’t thank all the staff enough for looking after my girl! And the lovely vet nurse Chloe for going that extra mile to make sure she was looked after and comfortable

Always have care and compassion with my nervous dog. Makes her feel comfortable and safe within the practice.When we lost our dog 3yrs ago the compassion they delivered to him and our family was 100%.Definitely recommend this practice

The staff we so caring,kind & lovely, when we had to go & see our cat Dave, who had been run over,I cannot thank them enough for the compassion & support they gave us bothThankyou to you all

Staff were considerate friendly and kind to myself and my dog. If anyone is thinking of registering at a vets this one is excellent in my opinion

Excellent vets do all what they can for your pet. Staff are always friendly & helpful. Pedro is amazing.

I've been with this practise for a number of years now and always feel valued and respected. The staff are so friendly and ensure my pets needs and illnesses are fully met. My dogs due to have an operation soon and I have the utmost faith in their ability and care for him.

Bianca the vet was so caring and sensitive to my mums cats needs. She gave him time to calm as he was distressed due to car ride and cat box and she then found his problem and treated him. Everything was explained clearly. What a lovely caring vet - thank you.