CINEGEARPRO SHOP

I don't tend to write reviews . . . But I've just made a series of small purchases and I called a couple of times for pre-sales advice. It was great to have someone to talk to who clearly knew their stuff. Not your typical sales person. Fantastic service. Thank you.

As a newbie to buying lighting gear, CineGearPro provided me with the comfort of excellent advice over the phone, backing up the research I'd done. Their systems were slick, the response time to deliver was exceptional and their pricing was spot on. I would thoroughly recommend using them.

Have now ordered a few products from CineGearPro and they’ve been great. Kept me updated on when items would arrive as some were on back order. Very helpful sorting out a new firmware for a product that didn’t work as expected, new firmware sorted it. Overall super impressed and prices are competitive too.

EDIT 2: I have received the correct lights successfully and I am happy with the product. The lights took a total of 3 weeks to arrive and I spent a number of hours resolving the issue. The team were apologetic, but did not offer anything additional as goodwill for their mistake or compensation for the time I had to spent rectifying the situation i.e. messaging back and forth, packaging the product that needed to be returned and visiting the post office. I felt like I was more proactive in resolving the issue than the staff. Nevertheless, the service wasn't terrible and the product and price were good.EDIT: Originally I left a positive review. However, upon receiving my product (Bi-Color fresnel lights), I have opened it and found out that it is not the version I ordered (it is the much cheaper Daylight-Color version).I want to believe this is a mistake, but it seems strange considering I clarified the version I wanted when I initially spoke to CineGearPro.I am waiting for a response from their team and I will leave the original review to be fair to the company...Great service. The team was quick to respond to my enquiry. They price-matched a product that was on offer elsewhere and the delivery was fast even though the product was currently out of stock.""

Love this shop. I always go here first for anything I need because the amount of care they put into everything. They obviously really understand all their products and have a passion for figuring out the latest interesting equipment. When I've had equipment issues in the past they've also been great at contacting the manufacturer for me and sorting it out.Definitely reccomend.

Despite a few critical reviews online I decided to buy here because CineGearPro were the only ones to have the equipment i urgently needed. (And I really searched for a long time _everywhere_) I must say that i am VERY happy with everything! Customer service was super fast (via email), all my questions were answered, and the delivery was even faster than expected - and all this shortly before christmas. I usually don't leave reviews for online purchases, but i this case I decided to do so because the experience I had exceeded all my expectations. Really happy! Thanks a lot, and I'll surely come back!

A small problem after buying a license code, but it was quickly rectified by the staff - They replied to messages quickly and everything was fixed within the day.Great service and prices.

Special times afford special support. I just made use of Cinegear‘s online shop and got a very fast respond and update on my delivery status. Even shipment throughout whole Europe and even around the world is possible. Keep your good work up. Great customer service.

incredible service, even in lock down they responded quickly and even though I changed the potential order several times they stayed with me and helped at every turn. Ordered and paid on Wednesday and kit arrived on Thursday! incredibly quick turn around less than 24hrs even in lock down is staggering. I cant recommend them enough, great service well done guys.

I can’t but recommend Cinegear Pro for the great customer service and products offer. Follow-up and support during the buying process are truly great and I have recommended your company already to many colleagues all over Europe. I wish you success also outside of the UK as a truly, established European company. Thank you for your commitment and valuable support until the next order ;)