City Electrical Factors Ltd (CEF)

Rude, expensive and slow

Called for replacement light fittings, the guy on the front desk said that they could not help from Photos that I had taken. I asked if they could look at the reference on the invoice, I was told that they have thousands of invoices !?! Looked up my emails and found the old invoices and references, the guy looked them up and said that they were obsolete. I got home opened up CEF website, typed in the references and cross referenced the parts to the new references and ordered in 20 seconds. Such a shame the service there used to be first class with a highly knowledgeable and helpful team, if the service doesn’t improve the store will became obsolete!

No contact cleaner! :-)

Usually a good selection of accessories in stock, reasonably priced. Always plenty of tools, tool bags and workwear. Shame not all the branches keep the same ranges on the shelf, as if like me you cover a couple of counties, when you only need one extra socket it would be nice to pick up a match to your van stock.

Bizarre:I made an enquiry for cable prices because we are looking to start in house install (bare in mind we are a £12m company) to get the following response.Hi Olly,Sorry , we do not want to quote on this kit as we do not trade with yourselves.regardssteveStill no contact made from anyone that would like to set up an account with us and take our business.

Helpful and friendly staff