Cera Care Plymouth

Absolutely useless!Supposed to be my mums carers, but didn't bother turning up for months on end...until the council stepped in & removed you.Anytime i tried phoning I was either ignored, fobbed off, or spoken to in an appalling manner by the rude, obnoxious, woman on the other end of the phone.You shouldn't be allowed to call yourselves carers & in my opinion, the company should be forced to close....ideally before someone dies whilst under your care"You're a danger to vulnerable people!I look forward to your generic reply & suggestion that I contact you...you weren't interested when it mattered most

I have been a client of Cera Care now for 18 months, in that time I have found the carers are brilliant. I had 1 small problem it was sorted immediately. Nothing is too much trouble, all of them are lovely. I have my favourites of course Courtney, is brilliant, so down to earth, an asset. I can't write down all my favourites I'd be here all day lol. The office staff have improved a lot recently, I met Tim and Amy today, full of new ideas, which I hope go through. They will be a credit to your company. I can say honestly I would be devastated if they were not my carers in the future.

Am not very happy with cera care, because if I've got another appointment to go to, I always ring up cera care about this and naturally ask them for a earlier call for my support on that day, they naturally sort things out for me over the phone and I check the cera care app to check that this is done, then I find that someone from cera cares, moved the time again, when I was promised that this would not happen, was told that a note would be put on the screen to state that not to touch the early appointment time, then I was also told that a email would be sent to everyone not to change this time, iam not very happy as a person who gets support from cera care, because they never listen to my concerns

Got to leave a 5 star review with so many negative ones that don't seem warranted.The carers from cera who come and see my gran are absolutely fantastic, always really friendly, they have a good chat when they are here and look after her well. Can't rate the carer's and cera high enough, I've never had a complaint and gran is always happy, I'd recommend them if you have a family member who needs some extra care.

Terrible company wages are always wrong constantly trying to screw over there staff and changing the staff's contracts with a weeks notice no consultation what do ever absolute disgrace of a company

I have repeatedly asked this company to sort issues out with my dad's care ,the actual carers are fine ,but I feel the company doesn't come up to the standard required I have asked for the pass app and care plan and have yet to receive them

Absolutely shocking they spend let’s than 10 minutes with my neighbour and spend 30 minutes in the car when they are supposed to be with her

The worse care company! They lost paperwork(two reviews)and CHC careplan. tried to say client was asking for support that was not on care plan yet it was on there own passkey system. My Partner needed personal care at 9:30 that was agreed and they would book in appointments for 1pm. Not one appointment at the time agreed in the last two years. I put up a review on there site and management came back to say the local management would be in contact, never happened. Asked for policy before a review and again nobody came back to us. Left two messages for the manager Tracy Jane at the local city centre branch to contact me, because I wanted her to attend review to see the appalling approach of there staff, again no contact. I made it clear that we only want what is in the care plan, yet they were still trying to push at our own discretion" for someone to hoover. Hoovering is not in the criteria and then to try and blame my partner for asking for things outside of the plan is disgraceful. my partners time was always pushed back to later times which meant she could not have community access. Cera care were true to there no person centred approach right to the end! new carer turned up (because the rest have left the company) she said she could not do community access because she broke her finger and could not open the doors! Yet she had to come through the doors to get to us. Managed to take the washing down and the empty the bins

Company not good to work for left after a few months left in beginning of February still trying to get outstanding money owed to me contracted pay roll they keep saying contact local branch they are not answering any emails text messages still waiting for outstanding money

Ceracare have robbed me of my personal belonging which added costs of over £70 by refusing me access to these or arranging for them to get back to me, I have emailed and wrote hand letter. Manager said she would sort it last week but have had no reply since. This has been nearly 2 months now. I am having to go to a solicitor to be able to get my belongings back from my now ex employer.