Delta Hotels by Marriott Cheltenham Chase

The room was tidy, but no room service menu and heater was not working. Room was almost Arctic on arrival and it was cold/wet weather.Spa is just a tiny jacuzzi, steam room, sauna room and small swimming poo which you can do some amall lengths in l.The event staff had no idea who had ordered what, left us waiting several times.1 card reader per bar and servers were very slow and inexperienced.3 times got given the wrong vodka asked for. Wanted Smirnoff, not K.Was also told someone would contact me, been over a week now, and nothing has been heard.

A slightly mixed review, we visited for a spa experience for my wife's birthday. In celebratory mood we arrived, looking forward to a pampered experience. Big chain hotels are like big chain restaurants, you know what you are getting. The beds are good, the rooms are nice, they keep the standard of cleaning high, so that is all good. But they lack the personal touch, that make a visit memorable. The grounds and position of the place, about 5 miles out of town gave a quiet and rural feel, which we liked. The place was busy with major companies having meetings and conferences, but our room at the end of the long halls with millions of doors were quiet and mostly earily empty.We are both vegetarians, and the restaurant didn't have a great selection, a veggie burger and a beetroot wellington, were the two main options, but as us veggies only comprise 14% of the population, I suppose we got about 14% of the menu. Breakfast was better, fresh fruit, toast, juice and cereals, it's hard to ruin breakfast, we felt well catered for. All in all a solid 7 out of 10. My issue is, I don't know how they could make it much better. I am sure you will get the same standard in Cheltenham as you would in any Marriott in the world, and that is not a bad thing. Like any big chain, not outstanding, but reliable, and that counts.

I was here for a conference and all the staff were extremely helpful. David was particularly helpful in terms of sorting out my IT issue. The grounds are lovely and staff are very welcoming. I would definitely consider returning.

Nice hotel, large bar restaurant area. Good food and varied menu. Only criticisms, which should result in a loss of half a star, was the poor coffee after dinner. Definitely need more coffee machines. The room was nice and spacious but rather dark. Clean and tidy. Would recommend white walls and interior furnishings. Friendly helpful staff. Health spar and nice swimming pool.

What a huge disappointment. From the offset there were not enough staff, and those who were there appeared cool and not particularly bothered to offer any customer service. Dinner was a shambles where we waited 5min to be seated and were then served a raw main course. 35min later a replacement meal was bought to us which was too burnt to eat. After assurances and promises this would be refunded to us, upon check-out the next day, no such note had been left. We were told the manager would call us, but we have heard nothing. I would not recommend staying here.

Lovely hotel, large, clean and comfortable rooms with tea / coffee and a fridge. Toiletries were great! Plenty of free parking. Excellent breakfast and food in the restaurant was good.Not too impressed with the bar; service was poor, prices steep and choice limited. Pool facilities look nice, but unfortunately close early so had no chance to actually sample.

This is a nice hotel. It's secluded, but in a convenient place to see many historic locations. The staff is great. They go out of their way to make sure you are well cared for. The rooms are good. They are well maintained and fairly big.The downside is several items... The rooms are too dark even with all the lights on. There are no outlets near the bed for charging devices. The phone in the room was broken. There needs to be a microwave in the room. The elevators are too small for two people and our luggage.Lastly, some of the rooms aren't numbered in order. Room 214 is quite a ways down the hall - and down some stairs - from room 215. This was frustrating upon arrival, when I was tired and just wanted to get to my room to rest.Overall, I might stay here when I visit the area again, but I may also look at the other options in the area also.

Lovely location and nice big rooms. A little shabby in places where the rain had got in and lifted the wallpaper and some snagging in the bathroom wouldn't come amiss, but they didn't affect our stay. The room was big, storage was plentiful, and parking spaces were ample. It was clean and very well presented. I have one minor gripe and it may be something out of the hotels hands, but a path and lighting for pedestrians coming and going from the entrance to the hotel frontage would be a safety benefit for patrons. There were a few amenities that we did not make use of like the swimming pool and if the price is right I'd like to come again and make use of them, they looked well presented.