FLAMES GRILL Pizza Kebab & Burger House
203 Reviews
- Friday12:55 PM–1 AM
- Saturday12:55 PM–1 AM
- Sunday12:55 PM–12 AM
- Monday12:55 PM–12 AM
- Tuesday12:55 PM–12 AM
- Wednesday12:30 PM–12 AM
- Thursday12:55 PM–12 AM
About the Business
Access denied | www.flamesbh17.co.uk used Cloudflare to restrict access |
Contacts
Website
Call Us
+441202606696
11 The Parade, Waterloo, Poole BH17 7EZ
Hours
- Friday12:55 PM–1 AM
- Saturday12:55 PM–1 AM
- Sunday12:55 PM–12 AM
- Monday12:55 PM–12 AM
- Tuesday12:55 PM–12 AM
- Wednesday12:30 PM–12 AM
- Thursday12:55 PM–12 AM
Features
- Debit cards
- Credit cards
- Delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- LGBTQ+ friendly
- Transgender safe space
- Wheelchair-accessible seating
- Dine-in
- Takeaway
- Halal food
- Vegetarian options
- Dinner
- Dessert
- Toilets
- Family friendly
- Kids' menu
- Late-night food
- Lunch
- Casual
- Counter service
- Fast service
- Quick bite
Recommended Reviews
Alam M
16.02.2024
FLAMES GRILL Pizza Kebab & Burger House
Multiple kebabs ordered, The majority of the food was nice, but the lamb shish cubes had a weired texture. (Possibly a different cooking method?)
Lucy Tucker
12.02.2024
FLAMES GRILL Pizza Kebab & Burger House
Lovely bit of fish….. NOT! They want me to walk back in the rain so they can check it and IF it is burnt they will cook another one. They do delivery but won’t bring another. Jokes someone has packaged this up laughing!
stefan petrov
20.01.2024
FLAMES GRILL Pizza Kebab & Burger House
Amazing food , perfect delivery, very polite and charming driver. Thank you very much all.
Lauren Christopher
14.01.2024
FLAMES GRILL Pizza Kebab & Burger House
Absolutely shocking customer service. Ordered yesterday through Food Hub. When I received my order the pizza was completely folded up and squashed against the edge of the box and every item we had ordered was cold. The chips were stale and the kebab meat was so bland it had no flavour.As anyone would do, contacted Food Hub and requested a refund for the order as often order from Flames but this order was far below their usual standard. The agent tried to call the restaurant twice and spoke to the manager on our behalf. The manager refused a refund twice. He offered a replacement order which I did not want as we would have had to wait a further hour + for this to turn up and would only be disappointed by another cold order turning up. Apparently the restaurant cannot offer refunds for orders, only replacements but seems silly as either way they'd be losing money.Genuinely so disappointed with this severe lack of customer service and will certainly not be using Flames again now as it's clear they are only after the money and don't care about the food quality or customer service.
Scott Hutchings
11.01.2024
FLAMES GRILL Pizza Kebab & Burger House
First they apparently deliver my order to somebody else, then they took another 2 hours to redeliver to me, what then turned up was stone cold!Update - So they refused a refund but offered a free meal as a replacement.I ordered again tonight and it did turn up hot and on time.I may have just caught them on a bad night, but better customer service that night would have saved a one star review.
James E
06.01.2024
FLAMES GRILL Pizza Kebab & Burger House
I ordered two chicken burgers and a garlic bread pizza. Garlic bread was genuinely amazing. Unfortunately there was so much mayo on the burgers they were inedible. I am in no way exaggerating when I say significantly over an inch thick layer of mayonnaise covering the whole thing and coating the inside of the box despite the grease proof paper lining the inside. Left me and my friend feeling unwell and we didn’t even try and eat it.Something very wrong happened here.
Cat .bullen
03.01.2024
FLAMES GRILL Pizza Kebab & Burger House
Lovely little take away and rarely make a mistake. Only thing is sometimes delivery can take longer but that has never worries us. Delicious food, easy to get too, plenty parking outside, looks clean
henry stephens
22.12.2023
FLAMES GRILL Pizza Kebab & Burger House
Absolute joke of a takeaway! Has been over 2 hours waiting for our food. No apology when I phoned up and nothing to try and make up for it being so long. No explanation and told me they would give us a free drink next time we order from them! Which won’t be happening!
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Map
11 The Parade, Waterloo, Poole BH17 7EZ
FLAMES GRILL Pizza Kebab & Burger House