Easy2Bathe

Absolutely horrified regarding the way this company pressures elderly and vulnerable people into paying the full amount before the product has been installed. It goes against all consumer advice. My elderly mother ordered a bathlift from them and I oversaw the sales demo and prep work. Easy2bathe were advised to only deal direct with myself yet they phoned my 84 year old mom on 3 occassions...once to book the installation and twice to get full payment ahead of the installation. I spoke to them and advised that we would not pay until the bath lift was installed and we were happy. Then on the day of the install, I arrived at my moms house to find her on the phone to easy2bathe...once again they phoned her direct and she was being pressurised to pay, in full, before the install had even started. I took control of the call and advised we wouldn't pay until we were satisfied and if that wasn't good enough, then cancel the order and we'll get our deposit back (within 14 days cooling off period). The installation team were great and the product is what we wanted but the dealings with the central office were appalling and the company comes across as a scam company...although I don't think that is the case. Be careful dealing with them...their business processes are not in line with current consumer advice and they put presssure on the end customer