Citizens Advice Bath And North East Somerset

I've tried to get money for fuel and they've ignored me with no response for 3 weeks,I'm still waiting and no action on my claim,I'm freezing cold and citizens advice obviously couldn't care less. Seems this is just the way all authority operates since 2020,they want you to dead so they just ignore you which is a form of abuse called neglect. The world has fallen apart and there's no hope in humanity any more.

Great service, very easy to talk to. Can't recommend enough

Sadly the response I got to a serious financial problem was a blunt and abrupt Can't do - won't do" attitude. I might as well not have bothered contacting them."

First point of contact face to face is at the One Stop Shop not at the main office in George Street. The One Stop Shop is at Manvers Street and is open Mondays Wednesdays and Fridays 10 to 2pm. Also the Advice line can help. There is no direct access to services st Edgar Buildings in George Street only appointments made after an assessment either at the One Stop Shop in Manvers Street or via telephone via Advice line. There can be a wait but it's worth it. Gets busy at the One Stop Shop best time is early at about 10am. If you can't wait there is a free telephone service available within the One Stop Shop ask any member of staff. The phones get busy but you can get through and your details are taken and somebody will arrange a call back for you. The volunteers are friendly and very helpful. Please be patient. The One Stop Shop is located at the Council offices in Manvers Street.

Always got the right support and help that I've needed, they have saved me many times.You may have to wait for a week or so for an appointment but that is a small price to pay.

I won't use them again for any kind of support felt completely unheard and belittled

Very helpful

Help for those who need it. Very decent service.

Brilliant people, thank god for cab ♥️

Good quality advice