Moore Large

JOKE OF A COMPANY DO NOT USE! Doesnt even deserve 1 star, they have lied constantly about the state of a warranty claim to my local bike shop for 3 weeks, so i contacted them direct and they blatently lied to me aswell saying it has been approved when iv got proof from Ethirteen(i went one step thurther straight to manufacturer) they havent sent the info across! Do not use atall customer service is 0/10. Also was promised updates via email/call backs but didnt receive ANY atall

In my opinion not a trustable company!The bike they sent me had parts changed to inferior parts, the gears, suspension fork, the pedals even down to the tyres changed to cheaper ones. The bike was supposed come with Shimano parts it came with no Shimano parts. Luckily I bought mine through Robert Dyas so I got my refund from Robert Dyas. If you do buy a bike from this company directly or indirectly (through another company) do check it thoroughly. They sell reconditioned bikes on auction sites.

Our first bike arrived in a very unsatisfactory condition, however when calling customer services they believed we had been sent a return bike by mistake, in my opinion they dealt with the situation very efficiently and swiftly, with a new pristine bike arriving within a few days. Very good customer services, thank you Connor.

Supply ebikes for which they don't stock replacement batteries. When the battery fails (which seems common with the Vitesse bikes) the bike is a write off. Was told in the middle of last year they would have stock in December. Now being told they won't have them at all.

My ebike needs a simple adjustment on the battery so it won't detach. In order for this to be carried out I have to send the bike to them. Its expected to be away for 4 weeks. There is a fix they said they would email me the link but nothing they don't return my calls. I had a reply to this review. It stated I was offered the choice to take it to a local bike shop and bill Moorlarge. This is untrue. I was told to return the bike to the retailer or send it fir repair with an expected 6 week turn around or fix it myself. I opted for the latter and it didn't work. So I ended up putting some tape around it. At no time was I advised to have it repaired and bill you this would have been ideal.

Bought a bike that had a faulty saddle bolt making it unridable. Contacted customer service - the overall tone was standoffish and when it came to sorting a resolution they just stopped replying. I've now emailed 5 times in a row with no response. Further more, I've noticed the bike I bought has been lazily rebranded with vinyl stickers - these started peeling immediately and revealed a completely different set of branding underneath. Company seems really shady to me - they have no idea what they are selling.

I recently ordered an ebike battery from Moore large. Process was good and battery was delivered. However I then realised that it was in fact the battery charger that was no longer working. Neil in customer service was very understanding and arranged a full refund and also sourced a replacement charger.

I purchased an E-bike from Costco this weekend which is supplied by Moore large and had their phone number on in case of problems. The bike needed assembling but there were no instructions in the box so I phoned the customer service number and asked the question to which they replied “ We don’t put instructions in the box so take it to a shop and get them to sort it”. This was a present for my son today and the parts were all over the place so I asked if there was anything that might help and they said they would send out a generic assembly instruction by e-mail and any complaints should go to Costco. I have just had to chase the instructions as I have waited all day in vain and when they arrived they were useless. Perhaps a warning on the box would not be too match to ask for and some customer service training for your staff would not go amiss. Awful company steer clear as I will be in the future. Birthday present ruined, thanks a bunch guys :(

I dont like to leave bad reviews this is more of a warning.I purchased a One23 seat clamp with was fitted with a torque wrench. The seat clamp doesn't create a band of pressure around the seat is only pinches at the back of the seat tube and never held the seat post in firm it only pinches and damaged my expensive carbon seat post. After contacting Moore and Large through eBay and via the phone I have had no reply regarding this but the product has been refunded shame about the £250 I'm out if pocket for a seat post. Avoid One23 products

Once again had to call on the services of Moore Large for an exhaust pipe for my sons bike as no dealers stocked them.Once again fantastic service from all concerned, got the part within 24 hours of ordering it and now just needs putting on the bike.Would recommend to anyone and rather than use a dealer in future will go straight to Moore Large. 5 star service thank you.