Steel City General Practice (Baslow Road Branch)

Friendly, helpful and attentive surgery.We saw Timothy today (Mar 2023) and he was fantastic with our son - thorough and evidently caring.It’s clear that this surgery have made significant investment into continually improving the service. We’re grateful for the care provided.

If I could give this surgery no stars I would. I used to think this surgery was amazing till Dr Moorhead left this surgery has nothing good left. I had a huge brain surgery after bing attacked and suffer with memory issues, PTSD. I was kicked off their register even though they knew I am under the Neurosurgeon team at the hospital and stuggling with my mental health. Dr Moorhead was the only one I felt support by. Now that he has left they have refused to see me and kicked me off the register. The mental health team witnessed staff being rude to me during a phone call. It’s so important for you to feel supported when your struggling and this surgery will never provide that support.

Phones are busy most of the time. If your not a baby or senior citizen, forget about getting the appointment the same day. They will happily tell you to go to the walk-in centre, no matter how you are feeling or how much energy you have. The max will be a call out and 9 out of 10 times you seems to know better that the gp. Lastly, The terrible reception service is just an icing on the cake!!!

The doctors always listen intently to the patient and are very thorough. The nurses are lovely. I spoke to Sarah on reception today. I cannot recollect ever speaking to her previously. I thought she was a new employee! She was very helpful and very friendly and cheery. Really nice. She cheered me up today.

I don’t know why this practice has bad reviews? Been a patient for over 20 years, three children cared for over those years too. Lovely staff, excellent care and try their best in a very strained NHS system. Keep up good work and thank you all.

I have been with this practise since moving to the area in 1990 I cannot fault the care that my family have received even throughout covid. Reception, admin staff, nurses and GPs are all fantastic, always listen to every detail and cannot do enough to keep us well. I just want to say a big public thank you to them all.

At the moment It does not seem possible to talk on the telephone. The phone cuts out immediately. You used to be placed in a queue and just had to wait. Today I went to the surgery for an influenza vaccination. There were no patients ,other than those waiting to be vaccinated. Whilst there, I listened carefully and there were no ringing telephones which is odd as usually there are constant calls. I can find no email address. I am driven to communicating by post.

The doctors are nice and understanding but are terribly let down by the Reception. Been addressed like I shouldn't be there and I'm wasting their time. I rarely need to visit but never feel welcome.

The Dr's are excellent, I would 100% recommend them, they're reliable and caring. However it does concern me, that reception try to triage patients and decide if there's a slot, which we fell foul of, with our 1 year old this week. Fortunately I insisted on speaking with a Dr, who advised us to go to A&E, (the receptionist had decided it wasn't worthy of a Dr, for 2 weeks) so this demonstrates, that they are not qualified to triage!

I had the worst experience at Baslow Road Surgery. We had to immediately return from our holiday as my son fell ill. The first stop was an A and E in Kent where they misdiagnosed my son ( we got to know later). We went back home and my son health detoriated even more. I rushed to the surgery and to my shock the lady at the reception blatantly told me that my son can’t enter the surgery as he got diagnosed for measles and he will infect other people. I requested that I will not enter the surgery and wait outside and if the doc can still see him in the car parked outside because he is unwell. To my shock she said I will see if the doctor can call you. Disappointed I went home and my husband rushed to Sheffield A& E who did an amazing job in treating my son who never had measles in the first place and he was misdiagnosed. Absolutely disappointing experience , never going to this surgery ever again